11-29-2019 12:02 PM
If you haven't yet, please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
12-29-2019 12:46 PM
Thank you so much! After returning to US where I have access to high-speed internet, I was able to perform the manual update & reset to factory settings. Nice to have my HeroBlack5 working again!