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Nomad
Posts: 58

Here we go again

[ New ]

Twice in the last few weeks, GoPro Quik app doesn't autolog me when I connect my camera and after entering my username/password manually, I get an authentication error after severals minutes of 'Authenticating...'. Another system that GoPro can't handle to get it to work correctly? Yes, I did reboot. Yes, the password is fine, I'm connected to the GoProPlus web site wit the same username/password combo. Never have I used a product wondering each time if it's going to work or not today. Pathetic.


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GoPro
Posts: 11,874

Re: Here we go again

[ New ]

Hello @sylvaing. Please try to reset the app following these steps:

  1. Open Quik for desktop 
  2. While on the login screen, select the "Help" tab above the Quik for desktop window 
  3. Select "Restart with default settings" 
  4. A modal will appear saying "Are you sure?". Click "Restart" once more. 
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time. 
  6. Go to the login screen and input your credentials. You should then be able to login successfully.  

View solution in original post


All Replies
GoPro
Posts: 11,874

Re: Here we go again

[ New ]

Hello @sylvaing. Please try to reset the app following these steps:

  1. Open Quik for desktop 
  2. While on the login screen, select the "Help" tab above the Quik for desktop window 
  3. Select "Restart with default settings" 
  4. A modal will appear saying "Are you sure?". Click "Restart" once more. 
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time. 
  6. Go to the login screen and input your credentials. You should then be able to login successfully.  
Nomad
Posts: 58

Re: Here we go again

[ New ]

Yep, that worked, thanks Smiley Happy But why is it needed though? Login process should be trivial.

GoPro
Posts: 11,874

Re: Here we go again

[ New ]

@sylvaing, glad it worked. Let us know if anything else comes up.