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Tourist
Posts: 1

Help please

[ New ]

Just got this GoPro Hero 9, I registered it on GoPro's page, but then after putting the serial no in (which was a NIGHTMARE) to view inside the camera, but that's another moan. I came to another page on updating it, it then asked me again for the serial number, fine, and then my email address but then when I clicked Next...it did nothing, I just saw a red circle with a redline through it...does anyone know what that means? 

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GoPro
Posts: 27,179

Re: Help please

[ New ]

Hello @dazmondp

 

You can get the camera's serial number through the camera menu.

Check out How to Find Your GoPro Serial Number

 

Regarding the update , please make sure you are on the correct update page.

See https://gopro.com/en/us/update/hero9-black

Also, when entering the email address make sure that it is all in lower case letters.

Check if you get the green box both on the serial number and the email address part.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 27,179

Re: Help please

[ New ]

Hello @dazmondp

 

You can get the camera's serial number through the camera menu.

Check out How to Find Your GoPro Serial Number

 

Regarding the update , please make sure you are on the correct update page.

See https://gopro.com/en/us/update/hero9-black

Also, when entering the email address make sure that it is all in lower case letters.

Check if you get the green box both on the serial number and the email address part.

 

Let us know how it goes.

 

Thanks!

Ej