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Tourist
Posts: 2

Hardware Compatible with HEVC

In the Movies and TV application of Windows 10 I can view and edit the videos recorded with HEVC, be it in 4k or FullHD in 240fps, but in Quik-for-desktop the videos do not appear in my media, because the message that was imported one HEVC file and the hardware is not compatible, however the hardware is compatible.

 

Hardware Specification:
CPU: Intel Core i7 6600U - Skylake-U / Y
GPU: Intel HD Graphics 520

Tourist
Posts: 3

Re: Hardware Compatible with HEVC

It needs to have support for HEVC 10-bit h.265.  I don't belive skylake does. All Nvidia 10-Series graphics cards, like 1070 and 1080, have hardware decoding support for this codec.  The new Ryzen processors have support for the codec built in too.  But, Quik probably still won't work.  A bunch of people are having problems getting even the officially supported Kaby Lake Processors to work with quick.  And it tells you your computer is incompatible when you use anything from AMD or Nvidia.  Quik is just a sloppy program.  The programers at GoPro are lazy.

Sightseer
Posts: 1

Re: Hardware Compatible with HEVC

Hello,
I have an Asus ROG Strix GL702ZC. I cannot open these videos (it stays black). 
This PC has good characteristics, aren't they enough? :( What should I do?

Thank you

GoPro
Posts: 8,348

Re: Hardware Compatible with HEVC

 

Hi @reddive66778

 

 

HEVC is supported on Windows 10 computers using the Intel Kaby Lake (or equivalent) processor and newer. 
 

For additional information please check this article.  

 

 

Regards,

Ej

Sightseer
Posts: 1

Re: Hardware Compatible with HEVC

So you're saying that the application will ONLY support HEVC imports with an Intel cable processor present?

Hiker
Posts: 19

Re: Hardware Compatible with HEVC

Sorry @aragon1006 but this is false

 

I have a Surface Book with the new Kaby Lake Processor (i7-8650U) and quik for desktop is not supporting my h.265 videos

 

fix your software to support it