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Tourist
Posts: 3

Re: HVEC File Copies but will not play on I7 10th generation, 2019 HP Specre

I have solved the problem and i believe others might want to know the folowing.

Wen i try to open the file the Win10 default player will ask if i want to buy the HVEC codec for £0.79.

I buy the encoder but i get an error that it cannot get installed for the moment.

Quik does not see the codec installed and obviously downloads the file but does not display it.

I open microsoft Store and i see an erro that HEVC coded cannot be download and it tells me to change where new apps are saved because the coddec needs to be on the same drive as where the system is installed. After i change this to C all problem is solved and i can use the files in Quik.

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GoPro
Posts: 6,097

Re: HVEC File Copies but will not play on I7 10th generation, 2019 HP Specre

Thank you for sharing @ezykiel79