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Sightseer
Posts: 1

HOWTO: Why doesn't HEVC work on my recently-built (2017+) Win10 PC?

Step 1: Validate your hardware with GoPro's article here:https://gopro.com/help/articles/block/hevc

* TL;DR = As a general rule (ther might be exceptions) your CPU should be manufactured on/after Q1 2017.

* Kaby Lake = "i3/i5/i7 7xxx"

* Coffe Lake = "i3/i5/i7 8xxx"

* (and so on.. Find your CPU model vs. Generation here: https://en.wikipedia.org/wiki/List_of_Intel_microprocessors)

 

Step 2a: Make sure you have the latest version of Quik installed.

 

Step 2b: If your hardware meets their specifications, and it still doesn't work - then you likely need to just add the (free) HEVC Extension to Windows 10: https://www.microsoft.com/en-au/p/hevc-video-extensions-from-device-manufacturer

 

* Close Quik

* Install that extension

* Re-open Quick - no reboot required.

* Click the gear icon, top right

* Click "Scan" in the right-hand side of the "Media Folders" text box.

 

All your HEVC-dependant videos should now be scanned in, and appear in your media list.

 

GOPRO: Add this to your F2#$%ING HEVC article, I spent ages trying to figure this out ffs.

 

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GoPro
Posts: 10,088

Re: HOWTO: Why doesn't HEVC work on my recently-built (2017+) Win10 PC?

Thank you for the feedback and for sharing your workflow, @litch. We will pass this along to the team. 

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Sightseer
Posts: 1

Re: HOWTO: Why doesn't HEVC work on my recently-built (2017+) Win10 PC?

Hi,

 

Quick version 2.7.0.945 does not recogise AMD Rysen 7 3700X as good cpu. Result is that application is not supporting HEVC. Any idea how to trigger on this codec?

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GoPro
Posts: 10,088

Re: HOWTO: Why doesn't HEVC work on my recently-built (2017+) Win10 PC?

Hello @gabrylek. As some Windows computer users shared, see if there is a need for you to install the HEVC codec extension for Windows 10. 

See: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/can-t-import-files-to-quik-from-desktop/m-p/28...