06-19-2020 08:15 AM
Hello @mikeq86. Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help:
Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.
06-19-2020 10:46 PM
You can use Universal GoPro App for instant download your video files (plug and play). And do other things. You don't need any technical knowledge to do it. :)
Just wifi is enough!