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Tourist
Posts: 3
Accepted Solution

HEVC files do not play on either IOS 13 nor windows 10 with AMD Ryzen

Hi everyone, 

 

I have a huge problem as my GoPro7 files won`t show up on my GoPro app on my Iphone X (IOS 13) and they won`t play in Quick (my computer definitely supports the format, as I installed the HEVC app and I can view the files normally). However, whenever I try to view them in Quick, the program freezes. Can somebody tell me how I can fix this? I read somewhere that it is a Quick Problem but I simply cannot imagine that GoPro would release a software that is incompatible with their hardware...

 

Any help will be greatly appreciated!


Accepted Solutions
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GoPro
Posts: 12,994

Re: HEVC files do not play on either IOS 13 nor windows 10 with AMD Ryzen


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GoPro
Posts: 15,736

Re: HEVC files do not play on either IOS 13 nor windows 10 with AMD Ryzen

Hi @carolinah605

 

HEVC is not yet fully compatible with Quik for desktop.

Have you tried playing the files back using a different program?

You may also check this link: HEVC Explained

 

Thanks!

Ej

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Tourist
Posts: 3

Re: HEVC files do not play on either IOS 13 nor windows 10 with AMD Ryzen

Hi Ej,

I did not try that as I thought there would be a simpler solution. Is GoPro working on the incompatibility problem?
Which other program would you reccomend?

Thanks!
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GoPro
Posts: 15,736

Re: HEVC files do not play on either IOS 13 nor windows 10 with AMD Ryzen

Hi @carolinah605

 

You may check other programs listed here.

 

Thanks!

Ej

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Tourist
Posts: 3

Re: HEVC files do not play on either IOS 13 nor windows 10 with AMD Ryzen

Thank you! So the programs listed there are either nonexistent (Windows Movie Maker was stopped, hence isn‘t available for windows 10) or the programs have a very high license fee. Aren‘t there any free programs?

Thanks!
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GoPro
Posts: 12,994

Re: HEVC files do not play on either IOS 13 nor windows 10 with AMD Ryzen

Hello @carolinah605. You may check some user-shared information on editing apps through https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Quik-just-keeps-crashing-Windows-10/m-p/346878...