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Reply
Tourist
Posts: 7

Re: HEVC, Quik and i7 8700K

Yes updated this morning prior to posting.

 

i get the specs and as I read it my pc must be compatible as windows media, windows video & tv, VLC and other players all play the HEVC video on my pc. With all of this said the only video Quik sees are the videos shot in non HEVC format.

 

Is my assumption above flawed?

Tourist
Posts: 3

Re: HEVC, Quik and i7 8700K

I think we read but you did not read what we posted.
We all have win10, and I have i7-8700, I also have Nvidia gtx 1060, 16g memory, and more than sufficient cooler. I can play 4k on other video players, my 4k video just not recognized by your Quik.
THIS IS THE ISSUE, WE ARE ABOVE THE MINIMUM REQUIREMENTS BUT STILL CANNOT PLAY 4K ON QUIK.

Please anwser the question and not throw us to the minimum requiement web again and again.
Tourist
Posts: 7

Re: HEVC, Quik and i7 8700K

I have I7 990x 3.4ghz, Radeon RX 580 with 8g of onboard video ram, plus 18g of RAM on the motherboard running windows 10. I am with you seems we meet their standards and clearly our systems are demonstrating they do. The commonality is Quik does not.

Tourist
Posts: 7

Re: HEVC, Quik and i7 8700K

Just a quick update. I just went in to settings, the gear icon, and rescanned the folder by clicking the "scan" icon next to the folder location. When I did this it pulled in my two HEVC files. I had done this prior to the update and it did not add them. Its with a try if you have not done this, perhaps it will work for you also.
Tourist
Posts: 3

Re: HEVC, Quik and i7 8700K

Yes I have the latest Quik downloaded 3 days ago

GoPro
Posts: 7,088

Re: HEVC, Quik and i7 8700K

Hi @zhengz7

 

Were you able to try the step that @cspcrx shared? See how it works on your end. Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 7

Re: HEVC, Quik and i7 8700K

I forgot to add that I also download a Microsoft app that is supposed to help with the support of HEVC for windows 10 users. I did both so I am not 100% sure which actually changed my visibility.

GoPro
Posts: 7,088

Re: HEVC, Quik and i7 8700K

Thank you for sharing, @cspcrx! This information will be of great help to other users. 

 

Best, 
Marius