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Tourist
Posts: 3

HEVC, Quik and i7 8700K

Hello,

 

I am using a Hero 6 and an Intel i7 8700K on Win10. According to the Quik overview, HEVC should run.

 

Unfortunately, Quik does not show any videos in HEVC format. Any hints, what to do?

 

Danieö

GoPro Community Manager
Posts: 7,022

Re: HEVC, Quik and i7 8700K

@rockypeak2345 - We have a thread at https://community.gopro.com/t5/GoPro-Apps-for-Desktop/GoPro-Quick-wont-play-back-New-Hero-6-record-s... that might help. If not, our Support team at https://gopro.com/help/ContactUs may be able to troubleshoot this with you.

 

Jeff

Tourist
Posts: 3

Re: HEVC, Quik and i7 8700K

[ Edited ]

Thank you for the hint, but this does not help.

 

I am using the latest version of Quik (2.5.0.290) and also my Hero 6 is up to date.

 

There are neither "black icons" nor can I play or import any HEVC clips.

Highlighted
Nomad
Posts: 34

Re: HEVC, Quik and i7 8700K

Im in the same boat here...GoPro can you give us a solution pls? 1.6 update so far is magnificant just quik on PC doesnt work...

Tourist
Posts: 3

Re: HEVC, Quik and i7 8700K

My suspicion is that they check for the controller but the new Coffee Lake is not in their list.

 

Otherwise, in all other programms it works fine ....

Tourist
Posts: 3

Re: HEVC, Quik and i7 8700K

This is so frastrating, Kaby Lake 7 generation or newer, well Coffe lake is definitely newer, but not recognized by Quik? 

This is almost lying to us

Please fix this issue

 

Tourist
Posts: 7

Re: HEVC, Quik and i7 8700K

I am new to GOPRO and am struggling with this as well. I can see the 240fps files on my pc and I can play them with media player, vlc and others with no problem. Like you QUIK does not show them at all. If my pc does why does QUIK not?

GoPro
Posts: 9,299

Re: HEVC, Quik and i7 8700K

Hello @zhengz7 and @cspcrx

 

Here is some information on 240 fps files (HEVC files) that you may have: https://gopro.com/help/articles/block/hevc

The article also discusses the different systems supported. 

Do you have the latest version of Quik for desktop already?

 

Thanks, 

Marius