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Hiker
Posts: 11
Accepted Solution

HEVC PC compatibility

Hi Have a new high spec PC yet Quik tells me that my machine is not compatible with HEVC and I need to convert the files.  I can't believe this.  Any ideas?

Processor: AMD Ryzen 7 2700X 8 Core

Graphics Card: NVIDIA Geforce GTX 1070ti

Memory 32GB DDR4 3200

 

Windows 10 Pro


Accepted Solutions
Tourist
Posts: 5

Re: HEVC PC compatibility

Hi,

i had the same problem, i think u got to load a software update from the windows store...
the HEVC codec is not longer supported via normal update from microsofrt...

i only had the german link:
https://www.microsoft.com/de-de/p/hevc-videoerweiterungen-vom-geratehersteller/9n4wgh0z6vhq?activeta...

but something like this u got to download and install...
a second possibility is to install the "VLC-Player"  there should be the codec with installed too...

View solution in original post

Hiker
Posts: 11

Re: HEVC PC compatibility

Apologies, I re-added the media and it selected the images.  Thank you so much!

View solution in original post


All Replies
Tourist
Posts: 5

Re: HEVC PC compatibility

Hi,

i had the same problem, i think u got to load a software update from the windows store...
the HEVC codec is not longer supported via normal update from microsofrt...

i only had the german link:
https://www.microsoft.com/de-de/p/hevc-videoerweiterungen-vom-geratehersteller/9n4wgh0z6vhq?activeta...

but something like this u got to download and install...
a second possibility is to install the "VLC-Player"  there should be the codec with installed too...

Hiker
Posts: 11

Re: HEVC PC compatibility

Thanks for the reply.  Tried that and sadly it made no difference.  Shame as I took a video at 240 FPS and I want to see it on my computer but it will not show it

Hiker
Posts: 11

Re: HEVC PC compatibility

Apologies, I re-added the media and it selected the images.  Thank you so much!

Tourist
Posts: 5

Re: HEVC PC compatibility

Your welcome
Tourist
Posts: 1

Re: HEVC PC compatibility

I have the same issue.

Quik says my system is not compatible with HEVC video, but it is and easily plays the videos in VLC.


The laptop has Intel i7-8550U CPU, Intel UHD Graphics 620, 16GB RAM (HP EliteBook 840 G5)

 

 

GoPro
Posts: 4,573

Re: HEVC PC compatibility

 

Hi @fastgorge38634

 

As indicated on this article:

 

Quik for dekstop will still copy HEVC files to your computer, but those files may struggle to play back.

 

You may use other programs in viewing/editing your HEVC files.

 

Thanks!

Ej