Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-279241%22%20slang%3D%22en-US%22%3EHEVC%20PC%20compatibility%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279241%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Have%20a%20new%20high%20spec%20PC%20yet%20Quik%20tells%20me%20that%20my%20machine%20is%20not%20compatible%20with%26nbsp%3B%3CSPAN%3EHEVC%20and%20I%20need%20to%20convert%20the%20files.%26nbsp%3B%20I%20can't%20believe%20this.%26nbsp%3B%20Any%20ideas%3F%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EProcessor%3A%20AMD%20Ryzen%207%202700X%208%20Core%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EGraphics%20Card%3A%20NVIDIA%20Geforce%20GTX%201070ti%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EMemory%2032GB%20DDR4%203200%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EWindows%2010%20Pro%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-279241%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-279324%22%20slang%3D%22en-US%22%3ERe%3A%20HEVC%20PC%20compatibility%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279324%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EHi%2C%3C%2FSPAN%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CSPAN%3Ei%20had%20the%20same%20problem%2C%20i%20think%20u%20got%20to%20load%20a%20software%20update%20from%20the%20windows%20store...%3C%2FSPAN%3E%3CBR%20%2F%3E%3CSPAN%3Ethe%20HEVC%20codec%20is%20not%20longer%20supported%20via%20normal%20update%20from%20microsofrt...%3C%2FSPAN%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CSPAN%3Ei%20only%20had%20the%20german%20link%3A%3C%2FSPAN%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.microsoft.com%2Fde-de%2Fp%2Fhevc-videoerweiterungen-vom-geratehersteller%2F9n4wgh0z6vhq%3Factivetab%3Dpivot%3Aoverviewtab%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.microsoft.com%2Fde-de%2Fp%2Fhevc-videoerweiterungen-vom-geratehersteller%2F9n4wgh0z6vhq%3Factiveta...%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CSPAN%3Ebut%20something%20like%20this%20u%20got%20to%20download%20and%20install...%3C%2FSPAN%3E%3CBR%20%2F%3E%3CSPAN%3Ea%20second%20possibility%20is%20to%20install%20the%20%22VLC-Player%22%26nbsp%3B%20there%20should%20be%20the%20codec%20with%20installed%20too...%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-279424%22%20slang%3D%22en-US%22%3ERe%3A%20HEVC%20PC%20compatibility%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279424%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20the%20reply.%26nbsp%3B%20Tried%20that%20and%20sadly%20it%20made%20no%20difference.%26nbsp%3B%20Shame%20as%20I%20took%20a%20video%20at%20240%20FPS%20and%20I%20want%20to%20see%20it%20on%20my%20computer%20but%20it%20will%20not%20show%20it%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-279428%22%20slang%3D%22en-US%22%3ERe%3A%20HEVC%20PC%20compatibility%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279428%22%20slang%3D%22en-US%22%3E%3CP%3EApologies%2C%20I%20re-added%20the%20media%20and%20it%20selected%20the%20images.%26nbsp%3B%20Thank%20you%20so%20much!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-279583%22%20slang%3D%22en-US%22%3ERe%3A%20HEVC%20PC%20compatibility%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279583%22%20slang%3D%22en-US%22%3EYour%20welcome%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-284347%22%20slang%3D%22en-US%22%3ERe%3A%20HEVC%20PC%20compatibility%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-284347%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue.%3C%2FP%3E%3CP%3EQuik%26nbsp%3Bsays%20my%20system%20is%20not%20compatible%20with%20HEVC%20video%2C%20but%20it%20is%20and%20easily%20plays%20the%20videos%20in%20VLC.%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EThe%20laptop%20has%20Intel%20i7-8550U%20CPU%2C%20Intel%20UHD%20Graphics%20620%2C%2016GB%20RAM%20(HP%20EliteBook%20840%20G5)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-284422%22%20slang%3D%22en-US%22%3ERe%3A%20HEVC%20PC%20compatibility%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-284422%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F87041%22%20target%3D%22_blank%22%3E%40fastgorge38634%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAs%20indicated%20on%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Fhevc%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%3C%2FA%3E%3A%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CEM%3EQuik%20for%20dekstop%20will%20still%20copy%20HEVC%20files%20to%20your%20computer%2C%20but%20those%20files%20may%20struggle%20to%20play%20back.%3C%2FEM%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20use%20other%20programs%20in%20viewing%2Fediting%20your%20HEVC%20files.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 11
Accepted Solution

HEVC PC compatibility

Hi Have a new high spec PC yet Quik tells me that my machine is not compatible with HEVC and I need to convert the files.  I can't believe this.  Any ideas?

Processor: AMD Ryzen 7 2700X 8 Core

Graphics Card: NVIDIA Geforce GTX 1070ti

Memory 32GB DDR4 3200

 

Windows 10 Pro


Accepted Solutions
Tourist
Posts: 5

Re: HEVC PC compatibility

Hi,

i had the same problem, i think u got to load a software update from the windows store...
the HEVC codec is not longer supported via normal update from microsofrt...

i only had the german link:
https://www.microsoft.com/de-de/p/hevc-videoerweiterungen-vom-geratehersteller/9n4wgh0z6vhq?activeta...

but something like this u got to download and install...
a second possibility is to install the "VLC-Player"  there should be the codec with installed too...

View solution in original post

Hiker
Posts: 11

Re: HEVC PC compatibility

Apologies, I re-added the media and it selected the images.  Thank you so much!

View solution in original post


All Replies
Tourist
Posts: 5

Re: HEVC PC compatibility

Hi,

i had the same problem, i think u got to load a software update from the windows store...
the HEVC codec is not longer supported via normal update from microsofrt...

i only had the german link:
https://www.microsoft.com/de-de/p/hevc-videoerweiterungen-vom-geratehersteller/9n4wgh0z6vhq?activeta...

but something like this u got to download and install...
a second possibility is to install the "VLC-Player"  there should be the codec with installed too...

Hiker
Posts: 11

Re: HEVC PC compatibility

Thanks for the reply.  Tried that and sadly it made no difference.  Shame as I took a video at 240 FPS and I want to see it on my computer but it will not show it

Hiker
Posts: 11

Re: HEVC PC compatibility

Apologies, I re-added the media and it selected the images.  Thank you so much!

Tourist
Posts: 5

Re: HEVC PC compatibility

Your welcome
Tourist
Posts: 1

Re: HEVC PC compatibility

I have the same issue.

Quik says my system is not compatible with HEVC video, but it is and easily plays the videos in VLC.


The laptop has Intel i7-8550U CPU, Intel UHD Graphics 620, 16GB RAM (HP EliteBook 840 G5)

 

 

GoPro
Posts: 7,165

Re: HEVC PC compatibility

 

Hi @fastgorge38634

 

As indicated on this article:

 

Quik for dekstop will still copy HEVC files to your computer, but those files may struggle to play back.

 

You may use other programs in viewing/editing your HEVC files.

 

Thanks!

Ej