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Sightseer
Posts: 2

HEVC Message

Just syncing my videos for the first time and got a message about HEVC compatibility in the Windows app. Looked over the articles and forum posts but still not clear on what's required. My computer is a home built AMD Threadripper 1950 with 32GB RAM and GeForce 1080Ti. I can play the videos in VLC without an issue. Any suggestions?

 

Thanks,

Al

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GoPro
Posts: 17,861

Re: HEVC Message

Hi @spiryblaze7760700

 

HEVC is not yet fully compatible with Quik for desktop.

You may copy the files manually and use a 3rd party application or have the files converted.

 

Here are some links for reference:

HEVC Explained

HEVC Minimum System Requirements

How to Convert GoPro HEVC Videos to H.264 Using HandBrake

 

Thanks!

Ej

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Sightseer
Posts: 2

Re: HEVC Message

Thanks for the reply. Would be better if the app could state that though instead of throwing a compatibility error when there isn't one. 

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GoPro
Posts: 17,861

Re: HEVC Message

Hi @spiryblaze77607

 

When selecting a resolution with a high fps - a notice on the camera is prompted.

But i'll also have this shared to the team.

 

Please continue checking our website for updates.

Software Update Release Information


Thanks!
Ej