07-29-2019 07:39 AM
Just syncing my videos for the first time and got a message about HEVC compatibility in the Windows app. Looked over the articles and forum posts but still not clear on what's required. My computer is a home built AMD Threadripper 1950 with 32GB RAM and GeForce 1080Ti. I can play the videos in VLC without an issue. Any suggestions?
07-29-2019 09:34 AM
HEVC is not yet fully compatible with Quik for desktop.
You may copy the files manually and use a 3rd party application or have the files converted.
Here are some links for reference:
07-29-2019 12:35 PM