07-16-2018 02:29 PM - edited 07-16-2018 02:30 PM
I have a quite similar observation.
Intel Core i7 8700k
nVidia Titan X Pascal
Win 10 x64 latest version and drivers
When playing back H264 GoPro content, GPU video decode utilization is 30-40% and CPU utilization is low. Quick is usable.
When playing back H265 HEVC GoPro content, GPU video decode utilization is 0 and CPU on all 12 threads 100%.
VLC or Windows Video all work great on H265 HEVC Hardware video decode on my system.
Consequently, Quick for Desktop should behave the same way to be useable.
Thanks for your support!
07-25-2018 05:24 AM
SO the quik desktop app doesnt support HECV H.265 videos still? THey dont import into quik desktop
But they do on my phone? All I have been told and read to get these to work is a kaby lake CPU which I have
this is pretty crap
07-25-2018 07:36 AM
Thank you for reaching out. The mobile app works in a different manner with the desktop that is why compatibility will also differ. It is odd that you are still not able to access your HEVC files on your computer considering that you have a Kaby Lake OS. Even if the computer does not have the supported operating system, the HEVC files should still be copied (or imported). The computer will just not be able to play them. Moreover, having the supported OS still does not guarantee access to play back HEVC files. This could be due to the OS running on an older computer (manufactured 2016 and earlier).
If this is not the case with your computer, and you are still not able to access HEVC files, it would be best to get in touch with our Support team for further assistance. You can reach them here https://gopro.com/help/ContactUs
07-25-2018 08:05 AM
Consequently, I think that in order to get hardware acceleration, an update has to be released.
10-23-2018 04:34 AM - edited 10-23-2018 04:37 AM
Is there any progress on that? I have Skylake CPU (i5-4670), but also GeForce 1070 GPU with hardware support for HEVC and I can't load any HEVC files from my GoPro 7 black to Quick software on my Windows 10. I would be glad if you can reply with approximate date when new Quick (with ability to open HEVC files on older CPU and playback/render them using GPU which supports HEVC) will be available.
Thanks in advance!
10-25-2018 04:39 AM
OK so just my experiences on this:
10-25-2018 06:21 AM
It's hard to believe I made this post almost a year ago, and there has been no update or fix from GoPro. Yet they released a new camera.
The Hero 7 is the first GoPro I have NOT bought since the original Hero HD.
I'm done with this company... By the way, is anyone interested in buying my Karma? It's time for me to clear out my GoPro inventory...