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Hiker
Posts: 23

Re: HEVC Media does not show up in Quick on new Windows 10 PC

I cant beleive this thread is still going after nearly 3 years.

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GoPro
Posts: 19,991

Re: HEVC Media does not show up in Quick on new Windows 10 PC

Hello Everyone!

 

Please make sure you have HEVC codec installed.

You may also check the information shared on this thread by ulrichs30340

 

Let us know how it goes.

 

Thanks!

Ej

 

 

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Tourist
Posts: 4

Re: HEVC Media does not show up in Quick on new Windows 10 PC

[ Edited ]

Hey Ej

 

OK so looks like there are two different version of HEVC video extention/codec or so I thought.

 

1) hevc video extensions from device manufacturer - which I already had

I've reinstalled it - restarted copmuter - reinstalled gopro qucik - restarted computer again - files showing but quick freezes (not responding) when trying to view them. Windows Films&Tv app play them without a hickup so is Media Player Classic - HC and others

 

2) hevc video extention which is not free but I thought I give it a try as it is only 0.99USD

uninstalled - 1) -  outcome same as above

 

Did some diging and found out that both version are acctualy the same. Nice

 

So Ej installing HEVC video extention/codec did not help nor there was any useful/additional information in thread by ulrichs30340, funny enough, link provided in that thread is to the paid version which acctualy one can get for free as I've mentioned above.

 

Gregor

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Tourist
Posts: 8

Re: HEVC Media does not show up in Quick on new Windows 10 PC

Good grief, it should be abundantly clear by now that the problem is NOT the HEVC codec not being installed but atrocious programming in the actual Quik application which is incorrectly judging CPUs as incapable of playing HEVC files. The evidence is clear and has been all throughout this thread. The Quick app is so unfit for purpose that it's laughable - absolute junk. The only thing I use it for is importing the files. After that I use VSDC for editing.
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Sightseer
Posts: 1

Re: HEVC Media does not show up in Quick on new Windows 10 PC

Any news yet from GoPro about the issue? 10th gen i7 here so it should be 100% compatible. Please fix your Windows software GoPro

Highlighted
GoPro
Posts: 19,991

Re: HEVC Media does not show up in Quick on new Windows 10 PC

Hello Everyone!

 

If you continue to get the same after the suggested steps, you may try other applications to play the files back.

Check out the other applications listed here: Programs to View and Edit Videos

 

 

Thanks!

Ej

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Tourist
Posts: 8

Re: HEVC Media does not show up in Quick on new Windows 10 PC

Once again, the whole point of this thread is that you shouldn't have to use another app. Either GoPro need to fix Quik or stop distributing it altogether because it's a waste of space for most people.
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Tourist
Posts: 1

Re: HEVC Media does not show up in Quick on new Windows 10 PC

same problem here, after 4 days and a few contacts with support, who didn't give me a solution, i found out myself by shooting a clip in 264 +hevc instead of hevc

no problem to import to go pro studio anymore