Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Tourist
Posts: 8

Re: HEVC Media does not show up in Quick on new Windows 10 PC

I7 6700K works, i7 8650H (I think that's the number, not near my laptop right now) does not. It might be because it's a mobile centric cpu, but it definitely does HEVC as it works fine VSDC video editor.
Highlighted
Sightseer
Posts: 1

Re: HEVC Media does not show up in Quick on new Windows 10 PC

Mir geht es ebenfalls so: GoPro Quik heruntergeladen auf Windows 10 PC, installiert und nach Anleitung die Kamera angeschlossen. Keine Reaktion, keine Kamera, keine Dateien oder Ordner - einfach nichts. X-mal probiert - null! Und wenn ich mir die Leserforen so ansehe gibt es scheinbar eine gewollte GoPro-Baustelle - daher für mich: Hände weg von GoPro, absoluter Wahnsinn.

Highlighted
Tourist
Posts: 5

Re: HEVC Media does not show up in Quick on new Windows 10 PC

Nur mit original GoPro oder USB 3.0 Kabel kann man anschließen, (blaue USB). Auch SD Speicherkarte raus nehmen und ins Kartenleser einstellen.
Highlighted
Sightseer
Posts: 1

Re: HEVC Media does not show up in Quick on new Windows 10 PC

Here is my DXDIAG capture with some non-relevant information deleted. The core of my system is there with all information that should be needed to see that HEVC is indeed supported.. not to mention I can easily play HEVC files (the ones from the camera) on both VLC media player AND Magix Vegas 15.  There is NO excuse for why GoPro Quik software shouldn't support this outside of the software not utilizing the codec correctly or the support for it not being implemented into the software itself. This is NOT a hardware issue, it is purely a codec and software issue. Please get this fixed.

 

The below system was built by me. I have 15 years of experience building custom PC's... so I can assure you it has nothing to do with the specs of this pc, or even most the computers in this listing.

 

------------------
System Information
------------------
Time of this report: 7/23/2019, 09:23:26
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 1203 (type: UEFI)
Processor: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
Memory: 16384MB RAM
Available OS Memory: 16250MB RAM
Page File: 8159MB used, 11161MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: The file STXII.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Input Tab: No problems found.

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1080
Manufacturer: NVIDIA
Chip type: GeForce GTX 1080
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1B80&SUBSYS_11A1196E&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Display Memory: 16203 MB
Dedicated Memory: 8079 MB
Shared Memory: 8124 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Acer XF270H B
Monitor Id: ACR064D
Native Mode: 1920 x 1080(p) (143.992Hz)
Output Type: Displayport External

-------------
Sound Devices
-------------
Description: Speakers (ASUS Essence STX II Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_13F6&DEV_8788&SUBSYS_85F41043&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: STXII.sys
Driver Version: 5.12.0001.0008 (English)
Driver Attributes: Final Retail

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 339.0 GB
Total Space: 976.0 GB
File System: NTFS
Model: Samsung SSD 970 PRO 1TB

Drive: D:
Free Space: 1542.1 GB
Total Space: 1907.7 GB
File System: NTFS
Model: WDC WDS100T2B0A-00SM50

Highlighted
Tourist
Posts: 3

Re: HEVC Media does not show up in Quick on new Windows 10 PC

[ Edited ]

Download the codec and it will work.

 

This is the same codec as the one you need to pay for just for free....

Highlighted
Sightseer
Posts: 1

Re: HEVC Media does not show up in Quick on new Windows 10 PC

the fact this is not answered easier by GoPro is a shambles.

 

1. Download this from the microsoft store - https://www.microsoft.com/en-gb/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?irgwc=...

 

2. Close Quik

3. re-launch Quik

4. re-scan the folder with the content and all the videos will appear!


Highlighted
Tourist
Posts: 8

Re: HEVC Media does not show up in Quick on new Windows 10 PC

I already have that extension installed and Quik still refuses thansk to its inability to recognise HEVC capable CPUs. I've gievn up on Quik. It's a worthless bag of garbage.

Highlighted
Sightseer
Posts: 1

Re: HEVC Media does not show up in Quick on new Windows 10 PC

[ Edited ]

Reply deleted pending fix posted above.