HEVC Media does not show up in Quick on new Windows 10 PC

[hardyriver24761]

I'm skeptical upgrading to 7700k would magically fix the Quik software issue. In my case, I tried three different rigs with different CPUs and they are all performing badly - only in Quik software.

i7-6800k
i7-7500u
MacBook pro with i7-4870HQ

They all sucked. Even the Kaby-Lake gen couldn't playback with the same symptoms as you. I'm sure an i5-6600K can play H265 in VLC or other software without any problem, even if the architecture doesn't optimize it.

[caseym60168]

All Nvidia 10-Series graphics cards, like 1070 and 1080, have hardware decoding support for HEVC 10-bit h.265, same with the new AMD GPUs.  The new Ryzen processors have support for the codec built in too.  Quik is just a sloppy program.  The programers at GoPro are lazy.  You have to use another editing program.  You can verify the support yourself by loading up one of your videos in Windows Media Player Home Cinema.  It kinda feels like Intel kicked GoPro some money to sell some processors, but they couldn't even get that right.

[rasmuss12]

OK, So basically it comes down to this:

1. New computers can play the HEVC files in Windows 10 if they install the correct codec from the Microsoft Store. (http://www.thewindowsclub.com/play-hevc-coded-videos-on-windows-10)

2. The files cannot be edited by the GoPro Quik software, which means that you either have to use complicated open source or expensive third party software in order to work with the files.

OK, I can live with the above if I knew that GoPro was working on a fix in the near future, however - not monitoring the support and ignoring the communities and the dealers is telling me that they are probably not working on a fix. My solution so far is to shoot in 1080p and regretting the upgrade.

Sorry for not providing any new information - only posting this to let GoPro know that this is still a problem for everyone - and they have yet another unsatisfied customer.. :-( ..

[varjis]

Well, not adding anything useful to this thread, except trying to keep this alive. As I´m experiencing the same problem here, win10 and brand new coffee lake processor. Playback smooth everywhere else, but Quick doesn´t show the files at all.

Indeed, switched from Sony to Gopro finally and now I´m a bit confused why they are not actually making working software.

[nicebeach11550]

I have same problem. I try reinstall HEVC codec from windows store and rescan in Quik, it show up but still cant play or edit any video ( It not responding and close Quik App )

Spec: 

System Information
------------------
Time of this report: 4/1/2018, 07:15:20
Machine name: DESKTOP-GMSCV1M
Machine Id: {3B399DA0-5BAC-4C14-868C-E73C909EBCFD}
Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 1009
Processor: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
Memory: 16384MB RAM
Available OS Memory: 16322MB RAM
Page File: 16707MB used, 3711MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.16299.0015 64bit Unicode

---------------
Display Devices
---------------
           Card name: AMD Radeon R9 200 Series
        Manufacturer: Advanced Micro Devices, Inc.
           Chip type: AMD Radeon Graphics Processor (0x67B0)
            DAC type: Internal DAC(400MHz)
         Device Type: Full Device
          Device Key: Enum\PCI\VEN_1002&DEV_67B0&SUBSYS_04661043&REV_00
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 12233 MB
    Dedicated Memory: 4072 MB
       Shared Memory: 8161 MB
        Current Mode: 2560 x 1080 (32 bit) (59Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.651867,0.332531), Green(0.307141,0.631359), Blue(0.150891,0.060070), White Point(0.313977,0.329602)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: LG ULTRAWIDE
          Monitor Id: GSM76FE
         Native Mode: 2560 x 1080(p) (59.938Hz)
         Output Type: Displayport External
Monitor Advanced Color Capabilities: None
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
         Driver Name: C:\Windows\System32\DriverStore\FileRepository\c0323831.inf_amd64_1212be4b9fe2386c\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0323831.inf_amd64_1212be4b9fe2386c\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0323831.inf_amd64_1212be4b9fe2386c\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0323831.inf_amd64_1212be4b9fe2386c\amdxc64.dll
 Driver File Version: 23.20.15017.3010 (English)
      Driver Version: 23.20.15017.3010
         DDI Version: 12
      Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.3
 Graphics Preemption: DMA
  Compute Preemption: DMA
            Miracast: Not Supported
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
   Driver Attributes: Final Retail
    Driver Date/Size: 31/01/2018 07:00:00, 1987280 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71EE2-24F0-11CF-3178-CF1EBBC2DA35}

[mariustanya]

Hello @nicebeach11550, 

HEVC files could still not be edited via Quik. There was a recent update on Quik for desktop but the feature is still not supported. We have passed this along to the team in charge. We will post updates once available. 

Thanks, 
Marius

[zacharyj2427]

Any progress here @mariustanya? Still not working for me ...

[mariustanya]

Hello @zacharyj2427, 

We still do not have an update. At this time, it remains that HEVC files could still not be edited via Quik. In the meantime, you might want to check what other community members have been using to edit their HEVC files. You can follow the thread here: https://community.gopro.com/t5/Cameras/Has-anyone-been-able-to-edit-HERO-6-BLACK-240FPS-1080p-GX0-fi... and here: https://community.gopro.com/t5/Cameras/Hero-6-HEVC-h-265-Editing-Workflow/td-p/64912

Thanks!