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Tourist
Posts: 2

Green screen playback

Hero 7 Black. Any video looks OK on my Iphone. When downloaded to the computer however (Windows 7) any video shows initially a green ragged line at the bottom of the video. When I try to play the video (2.7K) all I get is a screen with green ragged lines all over it. Any sound is distorted.

GoPro
Posts: 7,966

Re: Green screen playback

Hello  @sunnyoasis56834. The current desktop application that we have works with Windows 10 so the operating system not matching could be causing the artifact. See how the playback would go using other programs. Let us know how it goes. Thanks!

Tourist
Posts: 2

Re: Green screen playback

Thanks for the reply. The only problem with your suggestion is that all my old videos from my Session play perfectly. I would have thought that they would not play if the current app was only for windows10!