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Tourist
Posts: 2

Gopro video does not play smoothly

I own a hero 5. Whenever i used to try and playback videos above 720p on my laptop (intel 2.0GHz), they would never play smoothly. I have now upgraded to a desktop running AMD A6 3.9GHz and ATI Radeon HD graphics but i still have the same issue. Can anyone help?
GoPro
Posts: 3,924

Re: Gopro video does not play smoothly

Hi @archilm0776,

 

If you have two graphics cards try running with your integrated graphics card. If you are using Quik for Desktop This is accomplished by right-clicking the QDA desktop icon, highlighting "Run with graphics processor", and selecting the "Integrated" option.

 

Best,

Ryan

Tourist
Posts: 2

Re: Gopro video does not play smoothly

i have only an intergrated graphics card. i have tried re installing quick for desktop but i am still unable to get a smooth playback


@ryanv12566 wrote:

Hi @archilm0776,

 

If you have two graphics cards try running with your integrated graphics card. If you are using Quik for Desktop This is accomplished by right-clicking the QDA desktop icon, highlighting "Run with graphics processor", and selecting the "Integrated" option.

 

Best,

Ryan


 

GoPro
Posts: 3,924

Re: Gopro video does not play smoothly

Hi @archilm0776,

 

If you are still running into issues our Support Team should be able to help troubleshoot your system. You can get in touch by Phone or Chat: https://gopro.com/help/ContactUs

 

Best,

Ryan