Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Sightseer
Posts: 2

Gopro quik unable to pick up gopro hero 8 black on pc

Hello

 

i have connected the Gopro Hero 8 black to my PC and following all the Gopro Quik prompts, it says connect device and wait for import button to pick up but the gopro hero 8 does say its connected but does not show up on my pc as well as quik app. i have abrand new gaming laptop as well as using all original coards.

 

thank you

Highlighted
GoPro Community Manager
Posts: 7,027

Re: Gopro quik unable to pick up gopro hero 8 black on pc

One common step that a lot of people miss is to power the camera on once it's connected to the computer. If the camera is not powered on, it goes into a charging mode instead of a sync mode.

Highlighted
Sightseer
Posts: 2

Re: Gopro quik unable to pick up gopro hero 8 black on pc

Unfortunately I have tried this step first and it had stated the the USB was connected, still no luck
Highlighted
GoPro Community Manager
Posts: 7,027

Re: Gopro quik unable to pick up gopro hero 8 black on pc

We have more tips at https://gopro.com/help/articles/how_to/How-to-Import-Using-Quik-for-desktop, but if those don't work, our team at https://gopro.com/help/ContactUs can help.

Highlighted
Sightseer
Posts: 1

Re: Gopro quik unable to pick up gopro hero 8 black on pc

I'm having the exact same problem with mine. I cann't connectect it in my Windows PC but i tried to connect it to a Mac of a friend and everything worked out...So i think the problem is with the version of Quik for Windows.

Highlighted
Sightseer
Posts: 1

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ Edited ]

I was doing the same thing however I read that GoPro Quick is not compatible with the Hero 8 as of the moment yet.

 

Go to this link and scroll towards the end. Read the caveats.

 

https://gopro.com/en/au/shop/softwareandapp/quik-%7C-desktop/Quik-Desktop.html

 

 

 

Highlighted
GoPro Community Manager
Posts: 7,027

Re: Gopro quik unable to pick up gopro hero 8 black on pc

Our team at https://gopro.com/help/ContactUs can do some additional troubleshooting with you on this to try and figure out what's happening.

Highlighted
Tourist
Posts: 1

Re: Gopro quik unable to pick up gopro hero 8 black on pc

Try to use a USB 3.0 A to C cable,not the original cable provided in the box. I solved this problem by this way. Good luck.