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Sightseer
Posts: 2

Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

Hello

 

i have connected the Gopro Hero 8 black to my PC and following all the Gopro Quik prompts, it says connect device and wait for import button to pick up but the gopro hero 8 does say its connected but does not show up on my pc as well as quik app. i have abrand new gaming laptop as well as using all original coards.

 

thank you


Accepted Solutions
GoPro
Posts: 27,261

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

Hi @bryanb544

 

Currently, Quik for desktop doesn’t support camera firmware updates or telemetry gauges for your HERO8 Black camera. 

That being said, you can still import HERO8 Black files via Quik for Desktop.

See How to Import Using Quik for desktop for reference.

If it the camera is not being detected, please refer to Camera is Not Recognized on Quik for desktop - Windows

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro Community Manager
Posts: 7,797

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

One common step that a lot of people miss is to power the camera on once it's connected to the computer. If the camera is not powered on, it goes into a charging mode instead of a sync mode.

Sightseer
Posts: 2

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]
Unfortunately I have tried this step first and it had stated the the USB was connected, still no luck
GoPro Community Manager
Posts: 7,797

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

We have more tips at https://gopro.com/help/articles/how_to/How-to-Import-Using-Quik-for-desktop, but if those don't work, our team at https://gopro.com/help/ContactUs can help.

Sightseer
Posts: 1

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

I'm having the exact same problem with mine. I cann't connectect it in my Windows PC but i tried to connect it to a Mac of a friend and everything worked out...So i think the problem is with the version of Quik for Windows.

Sightseer
Posts: 1

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

I was doing the same thing however I read that GoPro Quick is not compatible with the Hero 8 as of the moment yet.

 

Go to this link and scroll towards the end. Read the caveats.

 

https://gopro.com/en/au/shop/softwareandapp/quik-%7C-desktop/Quik-Desktop.html

 

 

 

GoPro Community Manager
Posts: 7,797

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

Our team at https://gopro.com/help/ContactUs can do some additional troubleshooting with you on this to try and figure out what's happening.

Tourist
Posts: 1

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

Try to use a USB 3.0 A to C cable,not the original cable provided in the box. I solved this problem by this way. Good luck.

Hiker
Posts: 17

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]
Go pro not able to help me. After 3 hrs on phone I was told to return camera . Tried everything to connect to Quick to no avail. Wasted a whole day on this . Not happy Go pro.

Does Hero work with Quick desktop on Mac or not? Yes or no
GoPro
Posts: 27,261

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

Hi @skipmcq

 

Sorry for any trouble caused. Can we have the case number from the last time you have reached out to the team?

If your camera is not being detected, the steps on Camera is Not Recognized on Quik for desktop - Mac

 

Also, please check the additional troubleshooting on this thread: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Quik-not-compatible-with-macOS-Catalina/td-p/4...

 

Let us know how it goes.

 

 

Thanks!

Ej

Hiker
Posts: 17

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

Thanks 

 

My case number is  # 07518281.

 

I have returned the camera as requested by Go Pro.

 

I am hopeful the new camera I get back from Go Pro works seamlessly with Quick on my i Mac

Hiker
Posts: 17

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

Why would you release a new camera that is not compatable with the software. I read the disclaimer after I purchased my Hero 8.

 

I just assumed it would connect seamlessly to the Go Pro Desk top software like my other Go Pro camera.

 

I see where a lot of people are having this problem.

 

I hope Go Pro corrects camera or software quickly, 

Hiker
Posts: 17

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

I returned my new Hero 8 Black camera back to Go Pro as instructed. The camera and SD card could not be recognized by QUICK on iMAc after following all suggestions with Go Pro tech service. Spent 2 hours on phonme with them

 

Well I received ny new replacement camera in the mail yesterday. The new camera works flawlessly witjh QUICK ( just like my old Hero 4 did )

 

So whatever Go Pro did to the replacement canmera it works, Dont know what caused the original problem

 

Thank you Go Pro. I love the camera

Sightseer
Posts: 1

Re: Gopro quik unable to pick up gopro hero 8 black on pc

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I am confused. I am having the same issue and the support chat person said that Quik desktop app does not support the Hero 8 Black. I don't understand 1) They would sell something that is not ready for prime time and 2) why there is a general lack of clarity on the limitation of this model. This should be made clear, so consumers don't get duped like I did. 

GoPro
Posts: 27,261

Re: Gopro quik unable to pick up gopro hero 8 black on pc

[ New ]

Hi @bryanb544

 

Currently, Quik for desktop doesn’t support camera firmware updates or telemetry gauges for your HERO8 Black camera. 

That being said, you can still import HERO8 Black files via Quik for Desktop.

See How to Import Using Quik for desktop for reference.

If it the camera is not being detected, please refer to Camera is Not Recognized on Quik for desktop - Windows

Let us know how it goes.

 

Thanks!

Ej