05-21-2017 07:53 PM
Gopro quick won't save edit or allow sharing! And before you reply that it's a local machine permissions problem first think about the fact that the app does nothing to notify the user of the problem. It is simply stuck like a primitive code and I have no idea what settings to change to allow these permissions.
If you ask for membership fees you have to fix this NOW! Your hardware is great but your supporting applications are terrible!
I thought Gopro has better quality control. Maybe I should buy a different camera because I am tired of dealing with your poor tech support. Extremely frustrating!
05-24-2017 06:08 AM
This is exactly the poor support I am talking about. What else should I, the customer, be doing. Maybe run some verifications for you while I'm at it? What a joke!
This wasn't fixed and the app was downloaded 2 hours before I had the problem so maybe you didn't make your latest build available to download? Assuming I, the customer, am dumb enough not to check if the app is compatible with my machine is simply patronizing and offensive. Even if it happens often, just don't say it to customers.
BTW, the problem is that the app is being blocked by the firewall and it needs to be added to the firewall permissions. However, the app does not recognize the firewall block and it just sits there in stall mode without asking for permissions. That is poor coding. So what did you fix?
Sick and tired of mediocre "professionals", get a grip!
05-26-2017 01:19 PM
I share your frsutation. I have the same problem- but apparently not the same solution.
GOPRO is already in list of firewall connectiosn allowed. Even turning off the firewall did not correct it either.
This software does not seem to be made to work with MAC.
Customer support was only familar with WINDOWS - their solutions were not even options for using on a MAC.
09-12-2017 06:41 AM
Got the same problem. But after searching for solution and found no answer, i tried to solve by myself.
I changed the "IMPORT LOCATION" with the same "MEDIA FOLDER" location that I am working and it worked fine.
I hope it will work to you too.
09-30-2017 03:33 AM
11-20-2017 07:27 PM
@karang6 - Can you give us a little more detail about the issues you're having? Does it get hung up in a never-ending loop, is there any error message, etc.? Is there anything special about the edit you're doing in Quik for Desktop?