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Sightseer
Posts: 1

Gopro hero 4 session not connecting to quick PC

[ New ]

When connecting my gopro hero 4 session to pc windows 10 it is found in my files but will not conntect to the "quick app".

I have uninstalled the Universal Serian Bus Controllers.

I read something about the SD cards having impact? I have a lexar SD card.

When viewing my videos on files I can see them all, but im only having trouble with "quick" is my gorpo too old? 

 

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Accepted Solutions
GoPro
Posts: 26,108

Re: Gopro hero 4 session not connecting to quick PC

[ New ]

Hi @kimm417

 

The steps on Camera is Not Recognized on Quik for desktop - Windows should help you out.

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable".

 

If it's still the same try using a different cable.

Other users confirmed that using USB 3.1 and USB 3.0 works.

If you have a USB-C to Thunderbolt cable, it should also work. 

 

You may also transfer files using an SD card adapter/reader instead.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 26,108

Re: Gopro hero 4 session not connecting to quick PC

[ New ]

Hi @kimm417

 

The steps on Camera is Not Recognized on Quik for desktop - Windows should help you out.

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable".

 

If it's still the same try using a different cable.

Other users confirmed that using USB 3.1 and USB 3.0 works.

If you have a USB-C to Thunderbolt cable, it should also work. 

 

You may also transfer files using an SD card adapter/reader instead.

 

Thanks!

Ej