06-12-2016 04:24 AM
A pop up screen appears saying the power hub has been exceeded, both the gopro hero 4 silver and the surface pro 3 are fairly new. I thought that they would integrate well, that is why I chose these 2 products. The only way I can get footage onto the computer is to insert the micro memory card, the only way to do that is to remove the card from the gopro and take the cover off the computer. It would make things easier if I could just use the gopro cable provided. I'm not very computer literate so if you could explain the answer as simply as possible would be appreciated.
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01-21-2017 07:07 PM
+ try a different MicroUSB cable (cable could be fault, or have wrong output/input)
I tried a 3rd MicroUSB cable, and this worked! I guess there are faulty data lines in the other 2, which the gopro does not like.
I actually had the GoPro and cable connected to the laptop whilst rebooting, and this worked.
06-13-2016 10:45 AM
06-17-2016 07:20 PM
Thanks for the quick response, but sadly it did not work for me. I did not have the option High Performance in the power options.
Thanks anyway Ben
08-24-2016 12:08 AM
What worked for me was a external usb hub thing. It has 4 usb ports on it and it just plugs into the port on the surface pro 3. The gopro cable now works when i plug it into this, no power surge problems. Hope this helps you out.
09-14-2016 10:46 AM
Hey @Anonymous and @Anonymous,
We apologize for the extreme delay in assisting with your concern.
Because this is a Community oriented site, we allow our users to engage and answer questions together. It appears this may have been inadvertently overlooked or answered in another thread.
Despite that, the error message you're receiving is an indication that the USB port you are connecting to isn't fulfilling the power the camera needs to charge or upload your footage. An example of this is using the keyboard USB port. An USB hub will work but still distributes the power to each port equally which can cause the same message to pop up. Needless to say, I hope this has continued to work for you!
If you've continued to have this issue, please contact our Customer Support team for additional assistance.
Again, our apologies for the delay in response. Let us know if you have any other questions.
Community Hub Moderator