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Anonymous
Posts: 0
Accepted Solution

Gopro USB cable not connecting to my surface pro 3, running windows 10. Please help.

A pop up screen appears saying the power hub has been exceeded, both the gopro hero 4 silver and the surface pro 3 are fairly new. I thought that they would integrate well, that is why I chose these 2 products. The only way I can get footage onto the computer is to insert the micro memory card, the only way to do that is to remove the card from the gopro and take the cover off the computer. It would make things easier if I could just use the gopro cable provided. I'm not very computer literate so if you could explain the answer as simply as possible would be appreciated.


Accepted Solutions
Tourist
Posts: 5

Re: Gopro USB cable not connecting to my surface pro 3, running windows 10. Please help.

SOLVED:

+ try a different MicroUSB cable (cable could be fault, or have wrong output/input)

 

I tried a 3rd MicroUSB cable, and this worked! I guess there are faulty data lines in the other 2, which the gopro does not like.

I actually had the GoPro and cable connected to the laptop whilst rebooting, and this worked.

 

View solution in original post


All Replies
Nomad
Posts: 364

Re: Gopro USB cable not connecting to my surface pro 3, running windows 10. Please help.

Hello @Anonymous

 

I dont know if this will help, if you are running Windows 10 right click on the Windows Icon (bottom left of the screen), then select "Control Panel", then find "power options" and select it, then select "High performance"
 
Restart your computer and try again.
Anonymous
Posts: 0

Re: Gopro USB cable not connecting to my surface pro 3, running windows 10. Please help.

Thanks for the quick response, but sadly it did not work for me. I did not have the option High Performance in the power options.

Thanks anyway Ben

Anonymous
Posts: 0

Re: Gopro USB cable not connecting to my surface pro 3, running windows 10. Please help.

IMG_7907.JPG

This is the pop up message whenever I plug in my gopro hero4 into my surface pro 3 :(

Anonymous
Posts: 0

Re: Gopro USB cable not connecting to my surface pro 3, running windows 10. Please help.

Having the same exact issue!! Did you ever find a way to fix it? Thanks!

Anonymous
Posts: 0

Re: Gopro USB cable not connecting to my surface pro 3, running windows 10. Please help.

What worked for me was a external usb hub thing. It has 4 usb ports on it and it just plugs into the port on the surface pro 3. The gopro cable now works when i plug it into this, no power surge problems. Hope this helps you out.

Highlighted
GoPro
Posts: 233

Re: Gopro USB cable not connecting to my surface pro 3, running windows 10. Please help.

Hey @Anonymous and @Anonymous, 

 

We apologize for the extreme delay in assisting with your concern. 


Because this is a Community oriented site, we allow our users to engage and answer questions together. It appears this may have been inadvertently overlooked or answered in another thread. 

 

Despite that, the error message you're receiving is an indication that the USB port you are connecting to isn't fulfilling the power the camera needs to charge or upload your footage. An example of this is using the keyboard USB port. An USB hub will work but still distributes the power to each port equally which can cause the same message to pop up. Needless to say, I hope this has continued to work for you!


If you've continued to have this issue, please contact our Customer Support team for additional assistance. 

 

Again, our apologies for the delay in response. Let us know if you have any other questions. 

 

Lorraine 
Community Hub Moderator

Sightseer
Posts: 1

Re: Gopro USB cable not connecting to my surface pro 3, running windows 10. Please help.

Having the same issue. Anything update,fix? Other then using a USB Hub?