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Anonymous
Posts: 0
Accepted Solution

Gopro Studio export error 30 (FIXED)

[ Edited ]

The other day when I went to extract my work I keep getting error 30 when I go to export.

not sure whats going on or how to fix this problem d:-(

Gopro studio version 2.5.6.509
graphics card just been updates as Gopro website suggested


Any help or suggestions are appreciated d:-)

 

Youtube link - Gopro Studio export error 30 (help please)

 

 

 

*******UPDATE*******

I believe the problem is Fixed for now, It appears that Gopro Studio doesn't like saving, reading or editing from my external 5T Hdd and now that I am saving, reading and editing from my internal (local Hdd) it seems to be ok for now

 

Thanks to all who helped me find the solution to my problem

 


Accepted Solutions
GoPro
Posts: 227

Re: Gopro Studio export error 30 (help please)

Hi @Anonymous,

 

I also noticed that your video clips on the storyboard were black images even though they should be showing some kind of preview thumbnail. Can you let me know if your video files are .avi and stored on an external drive? If so, then you'll need to move those files over to your internal drive. For whatever reason, that can cause the issue that you're experiencing right now.

 

Keep us posted!

 

~ M. Owens

View solution in original post


All Replies
GoPro
Posts: 228

Re: Gopro Studio export error 30 (help please)

[ Edited ]

Hey @Anonymous that was a good idea to update your graphics driver. I would like to take a closer look at your computer specs. If you dont mind, can you provide me with your computer DxDiag report? If you are unsure how to do so, check out the directions below.

 

1. Press hold down the Windows key and press R. This will open the Run window.
2. In the Run window type: 'dxdiag' and press OK.
3. The DirectX Diagnostic Tool will open.
4. Press the Display tab. Note all of the available graphics card info including graphics card name, driver version, and driver date.
5. If you want the dxdiag report sent in, click on "Save all information".
6. In the "Save As" window, the DirectX information will be saved as a text (.TXT) file. Designate where the file will be saved (such as the Desktop or other easily accessible location) and then click on the "Save" button.
7.The .TXT file can now be sent back in this message reply.

 

In the meantime, make sure all updates have been performed on your computer. Uninstalling and reinstalling the GoPro Studio software would be a good idea as well.

 

 

Anonymous
Posts: 0

GoPro Studio won't export properly. Files don't 'fail', they just don't export. Help?

I'm using a fairly new iMac, with an up to date operating system, and an up to date GoPro Hero 4 Silver. I'm getting around 50/50 success/failure with all the video files I have, which are typically under 120 seconds long, and shot in 1080p, 24fps. 

Some videos exports perfectly and quickly, whilst others don't at all. I dont get a warning that tells me the export has failed, it's more like the software didn't realise I'd pressed the export button. Very frustrating because I can do all other kinds of editing with it perfectly up until it's time to export. Any suggestions will be greatly appreciated!

GoPro
Posts: 227

Re: Gopro Studio export error 30 (help please)

Hi @Anonymous,

 

I also noticed that your video clips on the storyboard were black images even though they should be showing some kind of preview thumbnail. Can you let me know if your video files are .avi and stored on an external drive? If so, then you'll need to move those files over to your internal drive. For whatever reason, that can cause the issue that you're experiencing right now.

 

Keep us posted!

 

~ M. Owens

GoPro
Posts: 227

Re: GoPro Studio won't export properly. Files don't 'fail', they just don't export. Help?

Hey @Anonymous,

 

In these instances, it can often point to a corrupt project or project file. If you attempt to export, and things seem to go by smoothly until the progress bar freezes, then it's very likely that one of your video files could be corrupt. For troubleshooting, try exporting one file at a time in a brand new project to see if the process works or not. If you notice that one particular file doesn't successfully export consistently, then it's because the file is corrupt. At that point, I'd suggest looking at your SD card/camera combo to see what's creating these corrupt files. Have a look at our recommended SD cards page to compare with your own and please respond if you have any further updates.

 

~ M. Owens

Anonymous
Posts: 0

Re: Gopro Studio export error 30 (help please)

Sorry for taking this long to reply Ive had my hands full since making this post but I beleve this is what you asked for hope this helps

 

Ive done a few more updates since making this post and as for gopro studio ive reinstalled and even found previous versions thinking I may have had a conflict with the current version but still have the same problem.

 

cant seem to attach a txt file to his message but you can view the file here or https://goo.gl/L1Isc8

 

cheers thanks

Anonymous
Posts: 0

Re: Gopro Studio export error 30 (help please)

Files are saved in .AVI and stored on an external but after reading your post I saved to my internal Hdd and same issue

 

Cheers thanks

GoPro
Posts: 270

Re: Gopro Studio export error 30 (help please)

Hi @Anonymous

 

Thanks for the update. Based on your workflow, I would advise to create a new test project and try to convert using the MOV file format instead of the AVI format. When working with external disks, we recommend on working with MOV format as there is a known issue with AVI file importer failing with external USB drives. 

 

Import your MP4 as usual on Step 1, and under advance settings, change it to MOV file format. You're still welcome to save your converted MOV to your external disk. From there, take your converted MOV file to the Storyboard and export it to either the Desktop or external drive.

 

Keep me posted.