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Sightseer
Posts: 2

Gopro Quick

Bonjour, comme bon nombre d'utilisateur, je dispose d'une GO PRO 5 et j'ai installé le logiciel QUICK et impossible de lancer!

 

J'ai supprimer le fichier GOPRO dans Appdata mais toujours impossible de l'ouvrir?

 

Merci d'avance pour votre aide

 

cdt

 

sébastien

GoPro
Posts: 6,415

Re: Gopro Quick

Hi @canyoning-evasion38

 

Please go try the steps on: Quik for desktop Fails to Launch

Let us know how it goes.

 

 

 

Thanks!
Ej

Sightseer
Posts: 2

Re: Gopro Quick

Bonjour, en créant un autre compte utilisateur, j'ai pu lancer le logiciel QUICK GOPRO.

En revanche, quand je reviens sur mon 1er compte,comme dit dans l'aide, je supprimer le fichier "goproapp.json" et j'essaye de lancer le logiciel, rien ne se passe ? Au bout de quelques secondes le fichier "goproapp.json" revient automatiquement fdans Use/Appdata...

 

Dois obligatoirement garder le deuxième compte créait pour utiliser le logiciel?

 

Merci d'avance

 

cordialement

 

sébastien

GoPro
Posts: 1,167

Re: Gopro Quick

@canyoning-evasion38, by any chance, do you have multiple graphics card installed in your computer? Please follow the steps below in order to resolve the issue in this instance:

  • Right click the Quik desktop icon.
  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)
  • Select Integrated graphics

You may also try the following steps in addition to the suggestions above:

  1. Close Quik for desktop
  2. Open Windows Explorer by pressing Windows key + E
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder
  5. Restart Quik for desktop and see if the issue persists

 

Kind Regards,

Ann