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Tourist
Posts: 3

Gopro Quick Desktop App (Mac) authentication not working

[ New ]

Authentication screen got stuck after clicking on the "SIGN IN" button after providing vaild credentials. It only shows "Authenticating..." for hours without any change/message/error.

 

Tried many a times with no luck.

GoPro
Posts: 29,926

Re: Gopro Quick Desktop App (Mac) authentication not working

[ New ]

Hi @suvasish

 

Please go over these steps.

If using a Mac:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK in the same folder it will ask you to replace it.

Relaunch the app and go to the login screen and input your credentials.

You should then be able to log in successfully.
 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Gopro Quick Desktop App (Mac) authentication not working

[ New ]

Thanks Ej for your quick response!

 

But unfortunately this option I already tried with no luck. Attaching screenshot from my system depicting the host configuration alongwith the 'GoPro Quick' app screenshot after clicking sign in. Just to mention this host file is working and from the correct location.

 

Thanks,
Suvasish

 

Screen Shot 2021-10-04 at 7.25.23 PM.png
GoPro
Posts: 29,926

Re: Gopro Quick Desktop App (Mac) authentication not working

[ New ]

Hi @suvasish

 

To confirm if your logins are working, can you please try signing in via gopro.com/login ?

Let us know if you are able to sign in.

 

Thanks!

Ej

 

Tourist
Posts: 3

Re: Gopro Quick Desktop App (Mac) authentication not working

[ New ]
Hi Ej,

As I already mentioned thats a valid credentials Im trying. I have tried again now with the same credentials and its working in gopro.com online portal.

Thanks,
Suvasish
GoPro
Posts: 29,926

Re: Gopro Quick Desktop App (Mac) authentication not working

[ New ]

Thanks for getting back to us. This has been shared with the team.

 

Also, please note that Quik for desktop is no longer being developed.

You may explore other editing applications, see Programs to View and Edit Videos

Moreover, the GoPro Quik app also supports importing, viewing, and editing GoPro media on a compatible mobile device.

 

Regards,

Ej