Gopro Player for windows 10 crashes after "Extract Current Frame" action. Could you help me? [ New ]

[aragon1006 · Accepted solution]

Hi @thomasb4036

If you haven't yet, please go over the steps on How to Resolve GoPro Player/GoPro MAX Exporter Crashing Issues

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

Thanks!

Ej

[aragon1006]

Hello @jesúsenriq02605

Is this only happening when extracting a frame?

Are you able to export photos and videos?

Thanks!

Ej

[jesúsenriq02605]

Thank you for your response.

The process I do on the GoPro Player Windows App is the following:

1 Opened a mp4 file called GH010074.MP4 and the window change its title to "GH010074.MP4". I played the video without problem, so there's a frame I liked in some part of the video and i stopped the reproduction to capture the image as jpg file.

2. On the menu bar I choose "Edit->Extract current frame" and a new window titled "GH010074.jpg" opens , the mouse pointer icon change to loading icon, after a few seconds later the app crashes and a new window with "GoPro Player stop working" message appears.

Note: After Click OK on the "GoPro Player stop working" window only the "GH010074.jpg" window is closed, main window titled "GH010074.MP4" still working and available.

I tested today the "File->Export" function with the default options settings and works property.

[mariustanya]

Thank you for the details, @jesúsenriq02605. May we know which version of the Player is installed on your computer? We will share this feedback with the team in charge. 

[greenrange21164]

I deleted all my Microsoft visual C++ installations from my computer. I had over ten different ones installed. I tried everything else suggested and so many other things and nothing fixed it. Good luck and what a pain. It took almost a week of messing around with Windows in my free time. I was about to factory reset my commputer.

[aragon1006]

Hi @jesúsenriq02605 @greenrange21164

We have recently released an update for the GoPro Player on Windows.

Please have your app updated.

Let us know how it goes with the new version.

Thanks!

Ej

[nickn250]

Hi, I am having the exact same problem. I open the Go Pro Player App, run a video from it, and click on the icon to extract a frame shot. When I do that another window opens that says "Extract Frame Processing", it shows as 100% and then crashes the frame processing window plus the Go Pro Player application.

Running on Windows 10, with full updates etc. Laptop is only a few weeks old. 

Working from a GoPro Hero 8.

I would appreciate any help/resolution of this so that I can get the most out of my Go Pro.

Cheers

Nick 

[mariustanya]

Hello, @nickn250. Which version of the GoPro Player is installed on your computer? Make sure that you have the latest version of the app installed. Also, install Visual C++ redistributable 2019 from Microsoft website https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads . You may also join the Facebook beta program and download our msi that doesn't contain this issue.