Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-340225%22%20slang%3D%22en-US%22%3EGopro%20Fusion%20carshes%20when%20stiching%20(Win10%20R1809%2C%20i7-4510U%20%2B%20Intel%20HD%204400%20Open%20GL%204.4)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-340225%22%20slang%3D%22en-US%22%3E%3CP%3EDear%20all%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20really%20struggeling%20hard%20with%20the%20GoPro%20Fusion%20App%20V1.3%20on%20Windows.%20Whenever%20I%20try%20to%20render%20a%20(even%20few%20seconds%20short)%20recording%20GoPro%20Fusion%20stalls%20either%20at%20the%20start%20or%20latest%20at%20about%2016%20%25%20progress.%20I%20have%20already%20worked%20through%20all%20the%20different%20articles%20and%20their%20proposed%20steps%20but%20so%20far%20nothing%20changed%20the%20behavior%20leading%20to%20the%20assumption%20none%20of%20them%20addresses%20the%20issue%20being%20faced.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EStart%20Point%3C%2FSTRONG%3E%3C%2FP%3E%3CUL%3E%3CLI%3ELenovo%20Yoga%20i7-4510U%20with%20Intel%20HD%20Graphics%204400%3C%2FLI%3E%3CLI%3EWindows%2010%20fresh%20install%20having%20all%20current%20updates%20deployed%3C%2FLI%3E%3CLI%3EDeployed%20all%20current%20hardware%20drivers%20using%20Lenovo%20System%20Updates%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3ESolution%20approaches%20tested%3C%2FSTRONG%3E%3C%2FP%3E%3CUL%3E%3CLI%3EDownload%20and%20install%20Visual%20C%2B%2B%20Redistributable%20Package%20SP1%20x64%3C%2FLI%3E%3CLI%3EDownload%20and%20install%20Visual%20C%2B%2B%20Redistributable%20Package%20SP1%20x86%3C%2FLI%3E%3CLI%3EReinstall%20GoPro%20Fusion%20several%20times%3C%2FLI%3E%3CLI%3EInstall%20graphics%20card%20driver%20package%20provided%20by%20Lenovo%3C%2FLI%3E%3CLI%3EInstall%20graphics%20card%20driver%20package%20provided%20by%20Intel%3C%2FLI%3E%3CLI%3ERunning%20all%20involved%20application%20as%20administrator%20and%20disable%20User%20account%20control%3C%2FLI%3E%3CLI%3ERe-installed%20Microsoft%20Windows%20.Net%20Framework%203.5%20SP1%3C%2FLI%3E%3CLI%3EDisable%20Antivirus%20Software%3C%2FLI%3E%3C%2FUL%3E%3CP%3ENone%20if%20these%2C%20either%20seperated%2C%20in%20different%20or%20full%20combination%20had%20any%20effect%20on%20the%20issue%20occuring.Lucky%20to%20receive%20technical%20founded%20and%20detailed%20approaches%20on%20solving%20this.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBye%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJakob%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-340225%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20Fusion%20Studio%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-340240%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Fusion%20carshes%20when%20stiching%20(Win10%20R1809%2C%20i7-4510U%20%2B%20Intel%20HD%204400%20Open%20GL%204.4)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-340240%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3EGoPro%20Fusion%20Studio%201.4.0%20RC4%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3EIssues%20are%20same%20with%20current%20beta%20release%20candidate%201.4.0%20RC4%20and%20Firmware%202.0%20beta.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-340243%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Fusion%20carshes%20when%20stiching%20(Win10%20R1809%2C%20i7-4510U%20%2B%20Intel%20HD%204400%20Open%20GL%204.4)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-340243%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3EUpdate%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3EI%20somehow%20finally%20manage%20to%20receive%20an%20error%20message%20which%20seems%20to%20be%20in%20context%20with%20Open%20GL%20driver%20or%20libaries%2C%20here%20is%20the%20error%20message%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F6152i6900E9A84E34AF9B%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22GoPro%20Fuion%20Open%20GL%20Error%20Message.jpg%22%20title%3D%22GoPro%20Fuion%20Open%20GL%20Error%20Message.jpg%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20checked%20my%20graphics%20card%20driver%20which%20clearly%20state%20Open%20GL%204.3%20compatibility%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F6153i23B0AC3CD866A0CB%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Intel%20Graphics%20Card%20Driver%20and%20Libaries.jpg%22%20title%3D%22Intel%20Graphics%20Card%20Driver%20and%20Libaries.jpg%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20will%20do%20more%20investigation%20on%20the%20error%20message%20info%20provided.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-340251%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Fusion%20carshes%20when%20stiching%20(Win10%20R1809%2C%20i7-4510U%20%2B%20Intel%20HD%204400%20Open%20GL%204.4)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-340251%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3EUpdate%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3Edll%20mentioned%20by%20error%20message%20are%20where%20they%20should%20be%2C%20available%20in%20the%20application%20directory%20as%20well%20in%20PATH%20statement.%20So%20it%20is%20not%20missing%20them.%20Link%20to%20error%20dump%20file%3A%20%3CA%20href%3D%22https%3A%2F%2Fwww.dropbox.com%2Fs%2Fk49e2ej6gp3jd1o%2F2019-05-11%2520GoPro%2520Fusion%25201.4.0%2520RC2.dmp%3Fdl%3D0%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.dropbox.com%2Fs%2Fk49e2ej6gp3jd1o%2F2019-05-11%2520GoPro%2520Fusion%25201.4.0%2520RC2.dmp%3Fdl%3D0%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-340252%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Fusion%20carshes%20when%20stiching%20(Win10%20R1809%2C%20i7-4510U%20%2B%20Intel%20HD%204400%20Open%20GL%204.4)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-340252%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3ESummary%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3EThe%20test%20of%20the%20topics%20unveiled%20in%20this%20thread%20did%20not%20help%20to%20solve%20the%20issue%20so%20far%20and%20therefore%20%3CSTRONG%3EGoPro%20Fusion%201.3%20as%20well%201.4.0%20RC2%20crash%20when%20stiching%20process%20starts.%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-341849%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Fusion%20carshes%20when%20stiching%20(Win10%20R1809%2C%20i7-4510U%20%2B%20Intel%20HD%204400%20Open%20GL%204.4)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-341849%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Jakob%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20are%20some%20serious%20problems%20with%20Fusion%20Studio%20in%20relation%20to%20stitching.%20I%20have%20found%20that%20while%20trying%20to%20stitch%205.7k%20footage%20to%20cineform%20with%20Ambix%20audio%20(surround%20option)%20crashes%20my%20machine%20on%20even%20short%20renders.%20This%20is%20repeatable%20on%20every%20attempt.%3C%2FP%3E%3CP%3EI'm%20running%20an%20i7%207820%20with%2032GB%20ram%20and%20a%201080%20card%2C%20so%20the%20specs%20are%20well%20able%20for%20this.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20switch%20to%20stereo%20sound%2C%20then%20it%20will%20stitch%20just%20fine.%3C%2FP%3E%3CP%3ESo%20try%20that.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHere%20is%20the%20event%20log%20for%20the%20crash%20if%20anyone%20is%20interested.%20I%20notice%20that%20when%20Studio%20trys%20to%20upload%20the%20details%20of%20the%20crash%20to%20Gopro%26nbsp%3B%3C%2FP%3E%3CP%3Eit%20cant%20find%20anywhere%20to%20put%20it...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFaulting%20application%20name%3A%20FusionStudio_x64.exe%2C%20version%3A%201.3.0.400%2C%20time%20stamp%3A%200x5b9792d6%3CBR%20%2F%3EFaulting%20module%20name%3A%20KERNELBASE.dll%2C%20version%3A%2010.0.17763.404%2C%20time%20stamp%3A%200x2528b630%3CBR%20%2F%3EException%20code%3A%200x80000003%3CBR%20%2F%3EFault%20offset%3A%200x00000000000bd842%3CBR%20%2F%3EFaulting%20process%20id%3A%200x43ac%3CBR%20%2F%3EFaulting%20application%20start%20time%3A%200x01d50bdb60271195%3CBR%20%2F%3EFaulting%20application%20path%3A%20C%3A%5CProgram%20Files%5CGoPro%5CFusion%20Studio%201.3%5CFusionStudio_x64.exe%3CBR%20%2F%3EFaulting%20module%20path%3A%20C%3A%5CWINDOWS%5CSystem32%5CKERNELBASE.dll%3CBR%20%2F%3EReport%20Id%3A%20944e55ef-2530-4c27-b71e-6783ddf534cc%3CBR%20%2F%3EFaulting%20package%20full%20name%3A%3CBR%20%2F%3EFaulting%20package-relative%20application%20ID%3A%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-342532%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20Fusion%20carshes%20when%20stiching%20(Win10%20R1809%2C%20i7-4510U%20%2B%20Intel%20HD%204400%20Open%20GL%204.4)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-342532%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3EUse%20Stereo%20Audio%20Setting%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3ETested%20all%20combinations%20possible%20in%201.3%20and%201.4.%20RC2.%20Has%20no%20influence%20stiching%20stalls%20anc%20crashed%20Fusion%20in%201.3%20and%201.4.0%20RC2%20at%2016%20%25.%20Same%20posted%20error%20message%20unveiled%20that%20Fusion%20has%20some%20issues%20with%20Open%20GL%20integration%20even%20having%20a%20Graphics%20adaptered%20fulfiling%20the%20Open%20GL%20standard%20listed%20as%20requried%20by%20Go%20Pro%20for%20Fusion.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EStatus%20issue%20is%20still%20open%2C%20unvolved%20and%20occuring.%20Based%20on%20error%20message%20Fusion%20is%20rasing%20calls%20to%20Open%20GL%20.dlls%20not%20being%20compatible%20with%20Open%20GL%204.3%2C%20i7-4510U%20with%20Intel%204400%20HD%20Graphics%20and%208%20GB%20Ram%20unlikely%20minimum%20system%20requirements%20mentioned%20on%20Go%20Pro%20Website%20is%20i5%20and%20Open%20GL%204.1.%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 6

Gopro Fusion carshes when stiching (Win10 R1809, i7-4510U + Intel HD 4400 Open GL 4.4)

Dear all,

 

I am really struggeling hard with the GoPro Fusion App V1.3 on Windows. Whenever I try to render a (even few seconds short) recording GoPro Fusion stalls either at the start or latest at about 16 % progress. I have already worked through all the different articles and their proposed steps but so far nothing changed the behavior leading to the assumption none of them addresses the issue being faced.

 

Start Point

  • Lenovo Yoga i7-4510U with Intel HD Graphics 4400
  • Windows 10 fresh install having all current updates deployed
  • Deployed all current hardware drivers using Lenovo System Updates

 

Solution approaches tested

  • Download and install Visual C++ Redistributable Package SP1 x64
  • Download and install Visual C++ Redistributable Package SP1 x86
  • Reinstall GoPro Fusion several times
  • Install graphics card driver package provided by Lenovo
  • Install graphics card driver package provided by Intel
  • Running all involved application as administrator and disable User account control
  • Re-installed Microsoft Windows .Net Framework 3.5 SP1
  • Disable Antivirus Software

None if these, either seperated, in different or full combination had any effect on the issue occuring.Lucky to receive technical founded and detailed approaches on solving this.

 

Bye,

 

Jakob

Tourist
Posts: 6

Re: Gopro Fusion carshes when stiching (Win10 R1809, i7-4510U + Intel HD 4400 Open GL 4.4)

GoPro Fusion Studio 1.4.0 RC4

Issues are same with current beta release candidate 1.4.0 RC4 and Firmware 2.0 beta.

Tourist
Posts: 6

Re: Gopro Fusion carshes when stiching (Win10 R1809, i7-4510U + Intel HD 4400 Open GL 4.4)

Update

I somehow finally manage to receive an error message which seems to be in context with Open GL driver or libaries, here is the error message:

 

GoPro Fuion Open GL Error Message.jpg

 

I checked my graphics card driver which clearly state Open GL 4.3 compatibility:

 

Intel Graphics Card Driver and Libaries.jpg

 

I will do more investigation on the error message info provided.

Tourist
Posts: 6

Re: Gopro Fusion carshes when stiching (Win10 R1809, i7-4510U + Intel HD 4400 Open GL 4.4)

Update

dll mentioned by error message are where they should be, available in the application directory as well in PATH statement. So it is not missing them. Link to error dump file: https://www.dropbox.com/s/k49e2ej6gp3jd1o/2019-05-11%20GoPro%20Fusion%201.4.0%20RC2.dmp?dl=0

Tourist
Posts: 6

Re: Gopro Fusion carshes when stiching (Win10 R1809, i7-4510U + Intel HD 4400 Open GL 4.4)

Summary

The test of the topics unveiled in this thread did not help to solve the issue so far and therefore GoPro Fusion 1.3 as well 1.4.0 RC2 crash when stiching process starts.

Tourist
Posts: 3

Re: Gopro Fusion carshes when stiching (Win10 R1809, i7-4510U + Intel HD 4400 Open GL 4.4)

Hi Jakob,

 

There are some serious problems with Fusion Studio in relation to stitching. I have found that while trying to stitch 5.7k footage to cineform with Ambix audio (surround option) crashes my machine on even short renders. This is repeatable on every attempt.

I'm running an i7 7820 with 32GB ram and a 1080 card, so the specs are well able for this.

 

If I switch to stereo sound, then it will stitch just fine.

So try that.

 

Here is the event log for the crash if anyone is interested. I notice that when Studio trys to upload the details of the crash to Gopro 

it cant find anywhere to put it...

 

 

Faulting application name: FusionStudio_x64.exe, version: 1.3.0.400, time stamp: 0x5b9792d6
Faulting module name: KERNELBASE.dll, version: 10.0.17763.404, time stamp: 0x2528b630
Exception code: 0x80000003
Fault offset: 0x00000000000bd842
Faulting process id: 0x43ac
Faulting application start time: 0x01d50bdb60271195
Faulting application path: C:\Program Files\GoPro\Fusion Studio 1.3\FusionStudio_x64.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 944e55ef-2530-4c27-b71e-6783ddf534cc
Faulting package full name:
Faulting package-relative application ID:

Tourist
Posts: 6

Re: Gopro Fusion carshes when stiching (Win10 R1809, i7-4510U + Intel HD 4400 Open GL 4.4)

Use Stereo Audio Setting

Tested all combinations possible in 1.3 and 1.4. RC2. Has no influence stiching stalls anc crashed Fusion in 1.3 and 1.4.0 RC2 at 16 %. Same posted error message unveiled that Fusion has some issues with Open GL integration even having a Graphics adaptered fulfiling the Open GL standard listed as requried by Go Pro for Fusion.

 

Status issue is still open, unvolved and occuring. Based on error message Fusion is rasing calls to Open GL .dlls not being compatible with Open GL 4.3, i7-4510U with Intel 4400 HD Graphics and 8 GB Ram unlikely minimum system requirements mentioned on Go Pro Website is i5 and Open GL 4.1.