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Tourist
Posts: 2

GoProQuik lädt die Videos nicht

Hallo, 

Ich habe mir die GoProQuik Desktop-Version für Mac heruntergeladen. Leider lädt die App die Videos nicht. 
GoPro 7, Go-Pro-App Version 6.5, Mac OS Catalina 10.15.2

Ich wäre dankbar für Unterstützung oder einen Tipp, wie ich die Videos sonst auf den Mac bekomme. Da ich nicht genügend Speicherplatz auf der Cloud habe, kann ich die Videos nicht mehr über den Fotoimport importieren. 

 

Vielen Dank!

 

 

GoPro
Posts: 4,104

Re: GoProQuik lädt die Videos nicht

@livelylift1841, sorry to hear about the trouble. Is Quik for Desktop on your Mac computer unable to recognize your GoPro camera? Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 
Additionally, if using macOS Catalina, you can try the suggestions in this thread to see if they'll work for you: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Quik-not-compatible-with-macOS-Catalina/m-p/50... 

 

And make sure that your Mac system allows access to removable devices. See this thread https://community.gopro.com/t5/GoPro-Apps-for-Desktop/GoPro-Quick-Mac-import-not-working-import-butt... for more details. 

Tourist
Posts: 2

Re: GoProQuik lädt die Videos nicht

Hi Aenriquez

 

Thank you very much for your support 😊! Updates are made and I use the original USB-cable.

Unfortunately, I did not manage to add the GoProQuik App to allow removable devices. I don’t know, why this did not work; I could not click on the +-button to add the App (please see enclosed picture).


However, I finally managed to import the videos through image capture 😊! https://gopro.com/help/articles/how_to/How-to-Import-Camera-Files-to-a-Computer-Mac

 

I am very happy that I finally have a solution to import my videos directly. Nevertheless it is quite annoying, that GoProQuik does not work. I have deleted it now from my Mac.

 

Anyway, your support was very helpflul – thank you! 

Bildschirmfoto 2020-02-14 um 10.00.01.png
GoPro
Posts: 4,104

Re: GoProQuik lädt die Videos nicht

@livelylift1841, thanks for posting back with an update. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!