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Sightseer
Posts: 1

GoPro quik "grab a photo issues"

I'm using GoPro Quik and when I am using the "grab a photo" feature only some of the photos are saving and in other cases it is just saving a black file - any suggestions?

GoPro
Posts: 6,759

Re: GoPro quik "grab a photo issues"

Hello @rad557

 

See if you still have ample storage space on your computer and try again. Also, are the photos showing only black grabbed from videos with a resolution higher than 4K60 and 1080p240? Is there any common resolution at all? If you have VLC media player on your computer, try to see of you can capture a screenshot. 

Let us know how it goes. 

 

Thanks, 
Marius