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Sightseer
Posts: 2
Accepted Solution

GoPro plus account

“Purchase error” there was an issue purchasing your subscription. Please contact customer support “
I keep getting the above error message, what does it mean and have I been charged?

Accepted Solutions
GoPro
Posts: 8,924

Re: GoPro plus account

 

Hi @ugov012

 

How are you subscribing to Plus, is it via gopro.com, Google Play or the AppStore?

There may have been an error encountered while completing the transaction.

To check on this further, please reach out to our Support Team through https://gopro.com/help/ContactUs 

 

Thanks!

Ej

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All Replies
GoPro
Posts: 8,924

Re: GoPro plus account

 

Hi @ugov012

 

How are you subscribing to Plus, is it via gopro.com, Google Play or the AppStore?

There may have been an error encountered while completing the transaction.

To check on this further, please reach out to our Support Team through https://gopro.com/help/ContactUs 

 

Thanks!

Ej

Sightseer
Posts: 2

Re: GoPro plus account

Thanks Ej, I’m through the App Store apple, I’ll check with the support team