Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Sightseer
Posts: 2

Re: GoPro player not opening .360 files

[ New ]

@toughridge01420 wrote:

I am having this exact same problem. This doesn't seem to be rare problem, it seems fairly common in fact.


More details: Windows 10, completely updated. Downloaded the program, it worked fine til it crashed and now won't open.

Tourist
Posts: 3

Re: GoPro player not opening .360 files

[ New ]

same problem for me

GoPro
Posts: 26,073

Re: GoPro player not opening .360 files

[ New ]

Hi @toughridge01420 @surfwater

 

What version of the GoPro Player are you using?

Were you able to go through the steps on How to Resolve GoPro Player/GoPro MAX Exporter Crashing Issues

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro player not opening .360 files

[ New ]

@aragon1006 I'm using version 1.3.2. What can I do to fix it?

GoPro
Posts: 13,445

Re: GoPro player not opening .360 files

[ New ]

@surfwater, please also run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. There are some additional troubleshooting suggestions available at GoPro Webcam FAQ and Troubleshooting.

Tourist
Posts: 3

Re: GoPro player not opening .360 files

[ New ]
Thanks for the hints.

I have the latest os update. For the graphic card how exactly can I update it?

Thanks for the additional trouble shooting link. This is about the webcam connection though. My problem as everyone else here is that I can't open any video in the gopro player.
GoPro
Posts: 26,073

Re: GoPro player not opening .360 files

[ New ]

Hi @surfwater

 

What OS version is your computer on?

Were you able to go through the steps on How to Resolve GoPro Player/GoPro MAX Exporter Crashing Issues

 

Thanks!

Ej

Hiker
Posts: 36

Re: GoPro player not opening .360 files

[ New ]

same problem for me.