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GoPro
Posts: 26,064

Re: GoPro player not opening .360 files

[ New ]

Hi @litheflame47131

 

This appears to be a Windows-related error.

Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. 

 

Let us know how it goes.


Thanks!

Ej

Sightseer
Posts: 2

Re: GoPro player not opening .360 files

[ New ]

same issue here: qweek ago i was able to open any 360 file without any issues. now i can not play any 360 on GoPro player. reinstalled it few time. nothing happens when i am trying to open file. I am runningon MAcBook pro Big Sur OS. 

Player stopped opening files. Any suggestions would be greatly appreciated.

Sightseer
Posts: 2

Re: GoPro player not opening .360 files

[ New ]

no idea how problem was solved, but what i did :

Close app and opened it again. Tried it few times. Rebooted computer 3 times. Tried to open different files. 

Tourist
Posts: 2

Re: GoPro player not opening .360 files

[ New ]

I am having the exact same problem. Brand new GoPro Max, can't open .360 on my 2019 MacBook Pro 

 

MAC OS Big Sur v11.0.1

MacBook Pro (16-inch, 2019)

2.4 GHz 8-Core Intel Core i9

32 GB 2667 MHz DDR4

AMD Radeon Pro 5600M 8 GB

Intel UHD Graphics 630 1536 MB

 

I get an error message - 

 

FILE FORMAT NOT SUPPORTED

GoPro
Posts: 26,064

Re: GoPro player not opening .360 files

[ New ]

Hi @blueshore8476

 

Are you able to play the files on the GoPro App?

Please run any available OS updates and make sure to have the latest update for your Graphics Card/s driver installed. 

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro player not opening .360 files

[ New ]

Thanks Ej for the prompt response.

 

I was trying to use  GoPro VR player 3.0.5

 

I'm now using GoPro player and that seems to be working..!!!!

 

Red Face..........

 

 

 

GoPro
Posts: 13,445

Re: GoPro player not opening .360 files

[ New ]

Thanks for posting back with an update, @blueshore8476. The spherical media has to be converted first into MP4 format using the GoPro Player for it to be recognized by the GoPro VR Player.

 

Generally, you can use the GoPro Player to view and edit your MAX 360 contents. For further details, see GoPro Player

Let us know if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!

Sightseer
Posts: 2

Re: GoPro player not opening .360 files

[ New ]

I am having this exact same problem. This doesn't seem to be rare problem, it seems fairly common in fact.