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Sightseer
Posts: 3

GoPro hero session 4 and MacBook Air

My Gopro Hero Session 4 is plugged into my macbook air and I am never prompted to import files like the instructions say I am supposed to be. I am getting very heated. 

GoPro
Posts: 7,356

Re: GoPro hero session 4 and MacBook Air

Hello @bluewater22068

 

I sit the latest version (v2.6.1) of Quik for desktop that you have on your computer? Make sure that you have the latest version. If this does not help, check out the  steps to fix discussed here. Let us know if it works out. 

 

Thanks, 
Marius

Sightseer
Posts: 3

Re: GoPro hero session 4 and MacBook Air

Thank you but that didn't work. It is still not popping up. Also it may be because I cant turn on my gopro when it is attached to my laptop because the sd card isnt pushed in. 

GoPro
Posts: 7,356

Re: GoPro hero session 4 and MacBook Air

Appreciate you for posting back, @bluewater22068.! What do you mean the SD card is not pushed in? Will you be able to post a picture of the setup? 

 

Thanks, 
Marius