GoPro hero 6 not working after update [ New ]

[spiryridge3200]

My GoPro Hero 6 is not working as expected since yesterday. When I connected my GoPro to quik app yesterday, it was showing someupdate is going on. But after that, these are the observations:

1. Camera is recognized and NOT showing the camera files details or import option.

2. Camera firmware shows "Version Unknown (Up to Date)"

3. The camera still shows as connected in USB mode even after disconnecting.

Please help with recovering back.

[aragon1006]

Hi @spiryridge3200

Thank you for the information.

I will recommend running a  manual update. https://gopro.com/update/hero6

This is to correct any issues encountered with the previous installation.

Let us know how it goes.

Regards!

Ej

[spiryridge3200]

@aragon1006 Thanks for the suggestion. But the same issue 

exists. Additionally I tried updating the Quik app as well. But no changes. 

One more input is, I'm in macOS - Mojave. Any Quick users with MacOS Mohave face the same issue? Please help me.

Thanks,

Rayen

[hervef31408]

bonojur

oui meme probléme

[aragon1006]

Hi @spiryridge3200

If the same issue persists, please let our Support Team know to have this checked further.

They are available via phone or chat.

https://gopro.com/help/ContactUs

Regards,

Ej

[xrullanx]

I'm running into the same exact issue with my mac on mojave. Was going to buy the Hero 7 but not anymore with these retarded problems.

[aragon1006]

Hi @xrullanx

Currenty, there is a compatibility issue between the application and Mojave.

Our team is working on it and we'll post an update as soon as we get one.

You may import files using an SD adapter for now.

Regards,

Ej

[xrullanx]

Roger that, I'll just go buy a micro sd adapter for my computer so I can continue using my gopro. Future go pro products should ship with an adpater for this issue, since I believe I've had the same issue with every gopro model. Hopefully things get resolved soon.