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Tourist
Posts: 3

GoPro hero 6 not working after update

My GoPro Hero 6 is not working as expected since yesterday. When I connected my GoPro to quik app yesterday, it was showing someupdate is going on. But after that, these are the observations:

 

1. Camera is recognized and NOT showing the camera files details or import option.

2. Camera firmware shows "Version Unknown (Up to Date)"

3. The camera still shows as connected in USB mode even after disconnecting.

 

Please help with recovering back.

Screen Shot 2018-10-06 at 8.05.12 AM.png
GoPro
Posts: 8,889

Re: GoPro hero 6 not working after update

[ Edited ]

 

Hi @spiryridge3200

 

Thank you for the information.

I will recommend running a  manual update. https://gopro.com/update/hero6

This is to correct any issues encountered with the previous installation.

Let us know how it goes.

 

Regards!

Ej

Tourist
Posts: 3

Re: GoPro hero 6 not working after update

@aragon1006 Thanks for the suggestion. But the same issue 

exists. Additionally I tried updating the Quik app as well. But no changes. 

 

One more input is, I'm in macOS - Mojave. Any Quick users with MacOS Mohave face the same issue? Please help me.

 

Thanks,

Rayen

Highlighted
Tourist
Posts: 5

Re: GoPro hero 6 not working after update

bonojur

 

oui meme probléme

GoPro
Posts: 8,889

Re: GoPro hero 6 not working after update

 

Hi @spiryridge3200

 

If the same issue persists, please let our Support Team know to have this checked further.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej

Sightseer
Posts: 2

Re: GoPro hero 6 not working after update

I'm running into the same exact issue with my mac on mojave. Was going to buy the Hero 7 but not anymore with these retarded problems.

GoPro
Posts: 8,889

Re: GoPro hero 6 not working after update

 

Hi @xrullanx

 

Currenty, there is a compatibility issue between the application and Mojave.

Our team is working on it and we'll post an update as soon as we get one.

 

You may import files using an SD adapter for now.

 

Regards,

Ej

Sightseer
Posts: 2

Re: GoPro hero 6 not working after update

Roger that, I'll just go buy a micro sd adapter for my computer so I can continue using my gopro. Future go pro products should ship with an adpater for this issue, since I believe I've had the same issue with every gopro model. Hopefully things get resolved soon.