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Tourist
Posts: 6

Re: GoPro WebCam on MacOS Big Sur

[ New ]

You didn't mention looking in your Applications folder which is where the app is installed.

Sightseer
Posts: 2

Re: GoPro WebCam on MacOS Big Sur

[ New ]

same issue.

Macbook pro, intel based.

big sur. fully patched

latest MS teams, 

latest gopro webcam software

Camera has latest firmware

 

app icon appears in toolbar

preview does show video output

but does not appear as a camera in any of the apps.

MsTeams or Facetime.

 

I assume you need to sign your drivers. please fix.

 

Sightseer
Posts: 2

Re: GoPro WebCam on MacOS Big Sur

[ New ]
Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

[ New ]

Ok after much testing here is where I am at....  The Camera/App is working with all video conferencing platforms except for Google Meet in safari - works in Chrome.  How, Every time my computer goes into screensaver or power saving mode the camera isn't recognized by the webcam app and I have to shut down the app, unplug the camera (powering down has occasionally caused a panic) and then plug back in power on. Now here is the strangest part... when I start up the webcam app it doesn't recognize the camera, I have to shut down app again and restart to get it to recognize camera and then it works.  To make sure the my caldigit isn't part of the problem I now plug the camera directly into the laptop. 

 

GoPro Webcam Version 1.1.319

Big Sur Version 11.3

Microsoft Teams Version 1.3.00.33671

Zoom version 5.6.4 

gotomeeting Version 10.16.0 Build 19598

 

Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

[ New ]

Hi @mariustanya and @aragon1006, any updates to my previous message?  Also curious if others are still experiencing the same issues even after the latest webcam update?

 

 

GoPro
Posts: 26,108

Re: GoPro WebCam on MacOS Big Sur

[ New ]

Hi @macstash

 

We do not have any information we can share but we'll let you know once an update is available.

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

[ New ]

I have a 2019 MacPro with Big Sur installed.

 

First time i used the webcam a couple months ago it worked... but since then, it does not recognize the camera.

 

Camera has version 2.50 installed, it is a Hero 8 black. I have made sure that the GoPro connect is enabled on the camera. 

My computer's OS was 11.2.3 and now i just updated it to 11.4. I have tried plugging directly into the computer with a USB C cable.  Computer shows the goPro is connected but the app does not.  When i plug i my HERO 7 black, it tells me its not compatible (which i understand doesnt work, but at least it knows that a camera is plugged in)

GoPro Webcam is 1.1.319

 

I have GoPro Webcam enabled in my Camera and Accessability areas of Mac System Preferences

 

Any help would be greatful!

GoPro
Posts: 26,108

Re: GoPro WebCam on MacOS Big Sur

[ New ]

Hi @videoguy

 

Have you tried s different port/cable?

Would you be able to test the camera without the battery?

Check out the steps on GoPro Webcam FAQ and Troubleshooting

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!

Ej