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Hiker
Posts: 33

GoPro WebCam on MacOS Big Sur

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Bonjour,

Le fait que l'installation nécessite un "reboot" me fait légèrement hésiter car cela pourrait indiquer des risques d'incompatibilité plus importants.

Quequ'un peut-il confirmer que l'application GoPro WebCam fonctionne aussi sur le nouvel Operating System d'Apple: Mac OS Big Sur?

Merci

GoPro
Posts: 19,608

Re: GoPro WebCam on MacOS Big Sur

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Hello, @flupk. Yes, the GoPro webcam feature works on Mac OS Big Sur. Our team has been using the same OS for development and testing. 

Tourist
Posts: 1

Re: GoPro WebCam on MacOS Big Sur

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Hello yes ther Perview works on Bigsur. But now after the update I can not coose the Gopro anymore in the zoom ap or in facetime.... Can anyone help?

Sightseer
Posts: 1

Re: GoPro WebCam on MacOS Big Sur

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The GoPro Preview feature works on BigSur, but FaceTime and Quicktime no longer recognize it as a Webcam. Super frustrating, as I use my gopro hero 8 to record screencasts.

Tourist
Posts: 6

Re: GoPro WebCam on MacOS Big Sur - Zoom and Webex notes/questions

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First, my first effort in installing the GoPro Webcam app under Big Sur failed but after I rebooted, reinstalled, and rebooted again I found the GoPro Webcam icon appearing just fine on my toolbar and preview worked great.

 

As to Zoom, I found Zoom worked with the GoPro fine.  Just had to go to Zoom's Preferences, click the Video icon, then select GoPro camera in the drop down box.

 

However, I was NOT able to get WebEx to switch to the GoPro camera on my Mac either using the Mac Webex app nor trying to run it via Chrome.  Anyone have any success?

GoPro
Posts: 19,608

Re: GoPro WebCam on MacOS Big Sur - Zoom and Webex notes/questions

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Hello, Everyone. Here are some popular tools that support GoPro Webcam on Mac

  • YouTube Live - Using Chrome
  • Zoom - App/Chome
  • Webex - Using Chrome 
  • Slack - Using Chrome 
  • Google Meet 
  • Microsoft Teams
  • Skype - Using Chrome
  • Twitch - via OBS
  • BlueJeans - App
  • GoTo Meeting
  • Facebook Rooms - App/Chrome 
  • Discord - Using Chrome
  • Snap Camera

If the camera does not work as a webcam on applications other than those in the list, you may check with the platform to see if there are other settings that need to be checked. 

 

@redboost84808 What happens when you try to use the camera in Webex via Chrome? Do you get any error message? 

Tourist
Posts: 6

Re: GoPro WebCam on MacOS Big Sur - Zoom and Webex notes/questions

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My bad.  I restarted Webex being sure to cancel the prompt about wanting to use the app and, using Chrome as the interface, my GoPro worked fine.  Still no joy from the app - the GoPro camera doesn't appear as an option - but Webex via Chrome DOES work on my Mac.

 

Thanks for the prod.....

Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

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Do I need to re-install? I upgraded from Catalina and the webcam app stopped working.

GoPro
Posts: 19,608

Re: GoPro WebCam on MacOS Big Sur

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Hello, @aurelianot76. Try re-installing the webcam utility and see how it goes. Make sure that your camera has GoPro Connect set under USB connection. Let us know what you find out. Thanks!

Tourist
Posts: 2

Re: GoPro WebCam on MacOS Big Sur

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I have big Sur and have no ability to use my GoPro Hero 8 with my iMac on Facetime. 


Zoom is fine. 

 

What's going on here? 

GoPro
Posts: 27,018

Re: GoPro WebCam on MacOS Big Sur

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Hi @peppyspiri821

 

We'll have this shared with the team.

Are you using the Zoom app or is it through a browser?

 

Thanks!
Ej

Tourist
Posts: 2

Re: GoPro WebCam on MacOS Big Sur

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I stand corrected. 

 

The Gopro Hero 8 camera doesn't work on Zoom in Big Sur. 

 

It did work on Catalina (Zoom), but not on Facetime. Now it seems like neither Zoom nor Facetime recognize the hero8 camera - effectively making it a useless webcam. 

 

The Hero8 software does still let me "preview" the video from the camera on the computer, so it does tell me that there is a signal that is able to come through from the camera. 

 

GoPro
Posts: 27,018

Re: GoPro WebCam on MacOS Big Sur

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Thanks! @peppyspiri821


We'll have this checked with the team.

We'll post back for updates.

 

Regards,

Ej

Tourist
Posts: 1

Re: GoPro WebCam on MacOS Big Sur

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Te funcionará a ti, por q hemos probado esta aplicación en varios equipos con Big Sur y en ninguno hemos conseguido que funcione
Tourist
Posts: 2

Re: GoPro WebCam on MacOS Big Sur

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Buongiorno, contatto voi dato che il servizio clienti non è disponiblile, inizio con il dire che non ho avuto problemi con il download dell'App GoPro Webcam, il problema frustrante che sto rilevando come la maggior parte delle persone (da quel che ho letto) è che l'anteprima funziona ma la videocamera non viene rilavata da NESSUNA parte (Zoom, Skipe, G.Meet, Facetime, Fotocamera ecc), richiedo urgentemente indicazioni per la soluzione a questo inghippo, grazie.

GoPro
Posts: 27,018

Re: GoPro WebCam on MacOS Big Sur

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Hi @ipersuperplesca

 

Have you tried using the camera without the battery?

Instead of using the app, try accessing the streaming platform through a browser.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 4

Re: GoPro WebCam on MacOS Big Sur

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Hello!

 

I have new Mac Mini with M1 chip and Big Sur. I use GoPro Black 9 as a WebCam in Zoom and it worked fine until I updated the new Zoom version 5.4.9. That version supposed to be compatible with M1 but I cannot detect camera anymore. I guess GoPro WebCam needs an update now??

GoPro
Posts: 27,018

Re: GoPro WebCam on MacOS Big Sur

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Hi @lassim1

 

Are you still getting the preview on the webcam app?

Would you be able to check if you have the Intel version of the Zoom app?

You may also check if it works when accessing Zoom through a browser.

 

Thanks!

Ej

Tourist
Posts: 4

Re: GoPro WebCam on MacOS Big Sur

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Hi

 

I have the preview on webcam app. 

I have downgraded to Intel version 5.4.7 whichs still works. 

Browser version of Zoom cannot detect the Gopro webcam.

 

Thanks for helping!

Tourist
Posts: 4

Re: GoPro WebCam on MacOS Big Sur

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Hello @aragon1006

Do we have a solution for this??
GoPro
Posts: 27,018

Re: GoPro WebCam on MacOS Big Sur

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Hi @lassim1

 

Is the camera on version 1.52?

Is it still working on the Intel version of the Zoom app?

Are you able to test it with other platforms?

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: GoPro WebCam on MacOS Big Sur

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I have the same Problem. New Mac Mini with M1 chip and Big Sur. I use GoPro Black 9 as a WebCam in Zoom or via Chrome. Both options ar not possible anymore. I cannot choose the gopro as webcam. Only Facetime Cam is choosable. What's up here?
GoPro
Posts: 27,018

Re: GoPro WebCam on MacOS Big Sur

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Hi @sprygorge32261

 

Do you have the Intel version of Zoom?

Do you also have the latest Big Sur version?

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro WebCam on MacOS Big Sur

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zoom: Version: 5.5.4 (13130.0228)

bigsur: Version: 11.2.2 (20D80) Apple M1 Chip

and i have the same problem with google chrome / google meet: Version 89.0.4389.72 (Offizieller Build) (arm64)

 

Tourist
Posts: 2

Re: GoPro WebCam on MacOS Big Sur

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I use BigSur on an Intel Mac. Used to be able to run the GoPro as a webcam using the app but since doing a fresh install of the OS, can't anymore. The webapp no longer recognizes my GoPro? I am unable to see the preview. A reinstall of the app didn't help. What's up?

 

Also, why can't we download the webapp on the Apple Store?

Tourist
Posts: 2

Re: GoPro WebCam on MacOS Big Sur

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Hi, i have the same problems with my Apple Mini M1.

In short, i follow this issue from the start because i have bought this Mac from the beginning of the production/presentation of the product.

I have bought this camera for the main utility of GoPro and when i discover that i can use it like a videoconference camera i was excited, so i didnt buy an other camera.

This problem can be obviate downloading the Intel version of the app of Zoom and not the M1 dedicated version (only with Zoom, the other like Google Meet idk), i dont undestand this thing. An other advise that i can tell to the community is tha latest: it is possible in future  moment that your camera it will be not recognizable by Zoom. I remedy this problem eliminating the Zoom App and reinstall this one another time.

I hope that GoPro Family or anyway, the organization due to resolve this incompatibility, will solve the situation.

Bye 

Tourist
Posts: 2

Re: GoPro WebCam on MacOS Big Sur

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I'm not talking about Zoom etc. My issue is with the GoPro webcam app itself. It's proven to be complete rubbish.

Tourist
Posts: 4

Re: GoPro WebCam on MacOS Big Sur

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Hi

 

The camera version is 1.52. Webcam version 1.0.224. MacOs 11.2. Mac Mini M1 2020. 

 

I'm still able to use the Intel desktop version 5.4.7 of Zoom. I cannot update to the new versions of Zoom. 

 

The camera is NOT compatible with 

 

- Microsoft Teams desktop or web

- Zoom web

- FaceTime

 

This is not what I paid for... 

 

Sightseer
Posts: 4

Re: GoPro WebCam on MacOS Big Sur

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I have the same problem. I'm using a Hero 8 with a MacBook Pro M1 chip. Works with the webcam app in preview but no where else.

Highlighted
Sightseer
Posts: 4

Re: GoPro WebCam on MacOS Big Sur

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I have the exact same problem! So frustrating 

Sightseer
Posts: 4

Re: GoPro WebCam on MacOS Big Sur

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I wish someone would fix this! I have the same problem and can only use the intel Zoom version to get it to work.

Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

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@GoPro please fix this, it is the primary reason I purchased the camera.  Also to add to everyones frustrations I experience an issue where my monitor and camera are connected to a caldigit TS3+ hub and everytime when my computer goes into power saving mode, I have to restart the camera and webcam app because of errors. 

 

M1 Macbook Pro - 11.2.3

GP Webcam app - 1.0.244

Zoom - 5.6.1 - not showing

Teams -1.3.00.33671 only works with this hack - https://answers.microsoft.com/en-us/msteams/forum/all/microsoft-teams-mac-os-client-is-not-recognizi...

Goto Meeting - 10.15.0 works

Google meet - never worked.

GoPro
Posts: 27,018

Re: GoPro WebCam on MacOS Big Sur

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Thank you for the details provided. @macstash

We'll have this shared with the team.

 

We'll post back for updates.

 

Regards,

Ej

Sightseer
Posts: 4

Re: GoPro WebCam on MacOS Big Sur

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Let’s go Ej fix this! You can do it!
Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

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Its not working on my Big Sur (11.2.3). Both the WebCam and the Play App is working. When connected to the computer via USB-C the camera states that it's 'Connected via USB' - but the Apps don't register that it's there. I did try to uninstall and try once more - but to no awail. can anyone assis?

GoPro
Posts: 19,608

Re: GoPro WebCam on MacOS Big Sur

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Hello, @bobbyk721, @cjk61788, and @macstash. To verify, have you updated to version 1.1 of the webcam utility tool for Mac? 

Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

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Yep. 1.1.319 - and I always have the latest OSx installed. I get the GoPro image in Zoom when I enter video settings but no image. Also the GoPRO WebCam can't connec to my HERO 9

GoPro
Posts: 27,018

Re: GoPro WebCam on MacOS Big Sur

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Hi @bobbyk721

 

Do you get the same when accessing Zoom through a browser instead of the app?

Please go over the steps on GoPro Webcam FAQ and Troubleshooting

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

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That's not an option when the program is installed. When I try I only have the option to launch the installed App. But it would seem unrealistic that that would solve the problem as there is no connection from your app. I cant acess the HERO 9 from the computer, so if your APP can't its highly unlikly that suddently a 3. party APP can 😂

Sightseer
Posts: 1

Re: GoPro WebCam on MacOS Big Sur

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Hi team, trying to install WebCam module on my iMac 2020, Big Sur 11.2.3. Afetr downloading, installing and rebooting - NO app icon appears in the top menu. Can't find it in Settings. Privacy or anywhere else. Please, advise.

Tourist
Posts: 6

Re: GoPro WebCam on MacOS Big Sur

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You didn't mention looking in your Applications folder which is where the app is installed.

Sightseer
Posts: 2

Re: GoPro WebCam on MacOS Big Sur

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same issue.

Macbook pro, intel based.

big sur. fully patched

latest MS teams, 

latest gopro webcam software

Camera has latest firmware

 

app icon appears in toolbar

preview does show video output

but does not appear as a camera in any of the apps.

MsTeams or Facetime.

 

I assume you need to sign your drivers. please fix.

 

Sightseer
Posts: 2

Re: GoPro WebCam on MacOS Big Sur

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Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

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Ok after much testing here is where I am at....  The Camera/App is working with all video conferencing platforms except for Google Meet in safari - works in Chrome.  How, Every time my computer goes into screensaver or power saving mode the camera isn't recognized by the webcam app and I have to shut down the app, unplug the camera (powering down has occasionally caused a panic) and then plug back in power on. Now here is the strangest part... when I start up the webcam app it doesn't recognize the camera, I have to shut down app again and restart to get it to recognize camera and then it works.  To make sure the my caldigit isn't part of the problem I now plug the camera directly into the laptop. 

 

GoPro Webcam Version 1.1.319

Big Sur Version 11.3

Microsoft Teams Version 1.3.00.33671

Zoom version 5.6.4 

gotomeeting Version 10.16.0 Build 19598

 

Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

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Hi @mariustanya and @aragon1006, any updates to my previous message?  Also curious if others are still experiencing the same issues even after the latest webcam update?

 

 

GoPro
Posts: 27,018

Re: GoPro WebCam on MacOS Big Sur

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Hi @macstash

 

We do not have any information we can share but we'll let you know once an update is available.

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

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I have a 2019 MacPro with Big Sur installed.

 

First time i used the webcam a couple months ago it worked... but since then, it does not recognize the camera.

 

Camera has version 2.50 installed, it is a Hero 8 black. I have made sure that the GoPro connect is enabled on the camera. 

My computer's OS was 11.2.3 and now i just updated it to 11.4. I have tried plugging directly into the computer with a USB C cable.  Computer shows the goPro is connected but the app does not.  When i plug i my HERO 7 black, it tells me its not compatible (which i understand doesnt work, but at least it knows that a camera is plugged in)

GoPro Webcam is 1.1.319

 

I have GoPro Webcam enabled in my Camera and Accessability areas of Mac System Preferences

 

Any help would be greatful!

GoPro
Posts: 27,018

Re: GoPro WebCam on MacOS Big Sur

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Hi @videoguy

 

Have you tried s different port/cable?

Would you be able to test the camera without the battery?

Check out the steps on GoPro Webcam FAQ and Troubleshooting

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!

Ej

 

Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

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Thanks for responding EJ.

 

Yes, i tried different ports/cables as well as taking out the battery.  Still no luck.

 

Any other ideas I can try?

 

David

Tourist
Posts: 3

Re: GoPro WebCam on MacOS Big Sur

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you have to add/enable the GoPro virtual network port:

Bildschirmfoto 2021-06-02 um 23.17.04.png