09-05-2017 09:13 AM
Okay the problem started of with a very slow playback in Quik. The videos didn't run smooth.
So I got the current version of quicktime from the Apple page -> Things didn't improve
So I deinstalled and reinstalled Quik -> Things got worse. I now only have sound but no picture
I tried running the programm in compatible mode -> No improvement
Dear GoPro support what can I do know?
I just need quick to get the HUD displays in. Do you offer an alternative?
09-12-2017 04:34 PM
This is sounding like an issue that our Support team can help you with. They can do a deep dive into your issues and try to find out exactly what's going on that keeping the videos from playing properly.
Please give our team a call and we'll try to get this taken care of with you. Our contact info is at https://gopro.com/help/PKBContactus.
11-17-2017 09:06 AM
I too have the same issue. Have been advised to upgrade OS to High Sierra - did so but problem persists. Advised to uninstall and reinstall the Quik app ...did so, but problem persists. Interestingly, a time lapse video plays fine in the app.
Has been 5 weeks since initial contact with support but no resolution at this point. Have to say, I was considering purchasing a Hero6 Session but with this issue not being resolved, kind of sours me on getting another GoPro device.
11-21-2017 04:26 AM
Yes - the files play fine (with both video and audio) in other video player applications (i.e.Quicktime and iMovie).
Regarding my earlier statement about a time lapse video playing fine, I went back and checked the file again and it is a time lapse, not a time lapse video. I discovered this when asked to record a current time lapse video to see if it would play; I did and it would also not play in Quik so I went back and looked at the "Info" for the file and it's "Type" is reported as Video H264 whereas the "type" for the other that will play is Time Lapse.