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Anonymous
Posts: 0
Accepted Solution

GoPro Studio invalid file

I was working on a project when the GoPro Studio froze and closed itself. When I clicked on the 'recover from autosave' button it said that it's an invalid file and then all of my work was gone. The file was still there but completely empty. 

I had autosave set for every 2 minutes and I actually saved it manually only minutes before it froze.

Is there any way I can recover my work or is it all lost?

 


Accepted Solutions
GoPro
Posts: 227

Re: GoPro Studio invalid file

Hi @Anonymous,

 

It's unfortunate, but this project may have become corrupt due to autosave. To explain - having Autosave on creates two files that're being saved - one that's permanent, and one that's overwritten. Sometimes, the temporary file will attempt to autosave, but the user attempts to manually save at the exact point in which the autosave initiates. Somewhere in the confusion of things, that causes the project to lose its original information. So when you attempt to reopen the project and recover the autosave, there's nothing to recover.

 

Nobody enjoys losing hours, days or weeks of editing, so I totally understand how frustrating this can be. Going forward, I'd suggest turning Autosave off or select to not reopen the Autosave file when prompted.

View solution in original post

GoPro
Posts: 270

Re: GoPro Studio invalid file

For @Anonymous @nicesurf3283,

 

Please try the latest version of GoPro Studio 2.5.8 as it does fix issues with the Auto Save feature on GoPro Studio. Please keep in mind that GoPro Studio is bundled with the latest application called GoPro App for Desktop. When you install this, it will automatically update your GoPro Studio along with installer the new application. 

 

I would first advise to create a new test project first and observe if you are able to save/auto save you project and re-open them afterwards. Then you can continue to edit your exisiting project. 

 

 

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All Replies
GoPro
Posts: 227

Re: GoPro Studio invalid file

Hi @Anonymous,

 

It's unfortunate, but this project may have become corrupt due to autosave. To explain - having Autosave on creates two files that're being saved - one that's permanent, and one that's overwritten. Sometimes, the temporary file will attempt to autosave, but the user attempts to manually save at the exact point in which the autosave initiates. Somewhere in the confusion of things, that causes the project to lose its original information. So when you attempt to reopen the project and recover the autosave, there's nothing to recover.

 

Nobody enjoys losing hours, days or weeks of editing, so I totally understand how frustrating this can be. Going forward, I'd suggest turning Autosave off or select to not reopen the Autosave file when prompted.

Anonymous
Posts: 0

Re: GoPro Studio invalid file

My autosave function was turned off when this occurred, please tell me how to retrieve my saved file. Thank you.

Anonymous
Posts: 0

Re: GoPro Studio invalid file

Mine has just done the same, is there any solution?

Anonymous
Posts: 0

Re: GoPro Studio invalid file

>:( not only did I lose my work, but i lost all of my videos and files. they were imported directly through studio, and now everything is gone. hours of work, and I was done. All for nothing, Thanks for doing this three times GoPro. Very dissatisfyed. 

GoPro
Posts: 227

Re: GoPro Studio invalid file

Hey all,

 

Our developers are aware of this issue and are working to have this resolved in future iterations. Definitely sorry for the inconvenience, but you'll still have access to your converted files which have been saved on your hard drive. My suggestion is to setup a brand new project and import all the converted files directly into Step 2 rather than re-converting your .mp4 files over again.

 

Thanks,

 

Mowens

Anonymous
Posts: 0

Re: GoPro Studio invalid file

 Hi Mowens,

 

you mention our converted files are on our hard drive - Can't find mine but pretty new to this.  Can you explain their default location please.

 

Again lost 4 hours careful trimming and converting of 175 clips - both auto save and my save are 0kbs and cause Studio to crash upon opening.

 

PS - cant download studio again from gopro website - Epic Error message when you click download?

 

thanks

 

GoPro
Posts: 227

Re: GoPro Studio invalid file

Hey @Anonymous,

 

You actually determine where your converted clips are saved in Step 1. Open the Step 1 window and look at the bottom in between the "Advanced Settings" and "Add clip to conversion" button. You're going to see something that says "Save to" and the location next to that is where your converted files will be saved. My suggestion for managing your videos is to create separate folders for your Imported and Converted files. Within those folders, create subfolders for each project you work on, so you'll always be able to track down your clips per the project that you're creating. 

 

I would strongly suggest that you avoid converting more than 10 clips at once. If your computer is beefed up(Quad core[3.0+ GHz], 16GB RAM, 4GB V-RAM), then you should be able to double the amount of clips in your conversion bin. Definitely keep in mind the length of your clips that are being converted as well, as a 10 minute conversion is going to take far longer and use more processing than a 1 minute conversion.

 

http://shop.gopro.com/softwareandapp/gopro-studio/GoPro-Studio.html#/start=1 should take you to the download page. It's been working for me, but if you still cannot access it, let me know and I'll hunt down a download link for you.

 

Thanks!

 

~ Mowens