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Tourist
Posts: 2

Re: GoPro Studio crashes on Windows 10

Hi

this is what I've found related to this issue, after a small investigation.

=================================================================

C:\Program Files\GoPro\GoPro Desktop App\Qt5WebEngineCore.pdb: Cannot find or open the PDB file.
C:\Program Files\GoPro\GoPro Desktop App\Qt5WebEngineCore.pdb: Cannot find or open the PDB file.
C:\Qt5.6\5.6\msvc2013_64\lib\Qt5WebEngineCore.pdb: Cannot find or open the PDB file.
C:\Windows\Qt5WebEngineCore.pdb: Cannot find or open the PDB file.
C:\Windows\symbols\dll\Qt5WebEngineCore.pdb: Cannot find or open the PDB file.
C:\Windows\dll\Qt5WebEngineCore.pdb: Cannot find or open the PDB file.
C:\Users\Administrator\AppData\Local\Temp\SymbolCache\Qt5WebEngineCore.pdb\ac088d228dad4a2591143ac53795e6422\Qt5WebEngineCore.pdb: Cannot find or open the PDB file.
C:\Users\Administrator\AppData\Local\Temp\SymbolCache\MicrosoftPublicSymbols\Qt5WebEngineCore.pdb\ac088d228dad4a2591143ac53795e6422\Qt5WebEngineCore.pdb: Cannot find or open the PDB file.
SYMSRV:  C:\Users\Administrator\AppData\Local\Temp\SymbolCache\Qt5WebEngineCore.pdb\AC088D228DAD4A2591143AC53795E6422\Qt5WebEngineCore.pdb - file not found


*** ERROR: HTTP_STATUS_NOT_FOUND


*** ERROR: HTTP_STATUS_NOT_FOUND


*** ERROR: HTTP_STATUS_NOT_FOUND


SYMSRV:  C:\Users\Administrator\AppData\Local\Temp\SymbolCache\Qt5WebEngineCore.pdb\AC088D228DAD4A2591143AC53795E6422\Qt5WebEngineCore.pdb not found


SYMSRV:  https://msdl.microsoft.com/download/symbols/Qt5WebEngineCore.pdb/AC088D228DAD4A2591143AC53795E6422/Q... not found


https://msdl.microsoft.com/download/symbols: Symbols not found on symbol server.

=====================================================================================

I cannot launch quick for now and this error is forbiden me from accessing my account

Highlighted
Sightseer
Posts: 1

Re: GoPro Studio crashes on Windows 10

I've had this same problem. I have a Black5 and a brand new Lenovo Computer with all the system requirements. I'm using Windows 10 with updated Quicktime Player and every time I'm in the middle of a project on GoPro Studio it crashes! I'm so frustrated! Please someone help!

Highlighted
GoPro
Posts: 12,983

Re: GoPro Studio crashes on Windows 10

 

Hi @navychef247

 

I am really sorry for any troubles caused. Kindly go over the troubleshooting steps listed here: GoPro Studio Crashing Issues

 

Should you experience the same, please reach out to our Support Team to further check on this. https://gopro.com/help/ContactUs

 

 

Regards,

Ej