03-29-2016 02:47 PM
My GoPro Studio stops responding on any click for serveral seconds (or minutes), even trying to open an menu. I reinatalled the latest version and is the same. I'm running Windows 10 as well.
It asks about loading an autosaved before starting but I choose no.
03-29-2016 03:09 PM
03-29-2016 03:18 PM
Thank you for your answer.
Situation is as follows:
The PC is an HP Pavilion dv6 Notebook and it has been upgraded from Windows 7 to Windows 10. It has two graphics cards, Intel HD Graphics 3000 and AMD Radeon HD 7690M.
I have Swedish version of Windows, but the user profiles do not contain any special characters. It is local users, so not connected to mail accounts.
I uninstalled GoPro and rebooted.
I tried to create a new user but got an error when trying to login (user profile service failed the logon windows 10), this seems to be a common problem according to the google result and it is not solved, but probably not what is causing GoPro to not working. Still, it stopped me from creating a new user as you suggested, so I used another existing user (also no special characters) and downloaded and installed the latest GoPro version.
GoPro started when I was logged in as this user, but as soon as I double-clicked a clip to see it I got BSOD.
When logged in as my normal user (tested before and after the BSOD) GoPro will not start at all.
However, GoPro Studio now starts, and I can import, view and export clips as long as they are not 4K. This is because I changed which graphic card it should use. When running Windows 7 I had it configured using AMD because only then could I import and edit 4K clips. Now I changed it to use Intel HD Graphics 3000 and I can then handle the FHD clips but not 4K.
I also can export on the Mac, found that the problem there was with the USB-disk having NTFS, when exporting to another 128 GB USB-stick it worked.
04-03-2016 04:27 AM
I currently have the same problem! I'm running on Windows10 and all drivers/applications are updated on the newest version. Since I have downloaded the new gopro desktop app, the behaviour improved and the crashes were less frequent. Yet, the gopro studio still crashes quite often. I would highly appreciate an update which fixes this issue.
(setting the compatibilty mode to Windows 7 as a user suggested did not work for me)
04-04-2016 09:39 AM
I would like to ask you the following questions.
- Could you give us some details on when it crashes?
- What operating system are you working with?
- Is this crashing happening on Step 1, Step 2, or Step 3?
- Is this crashing issue reproducible every time?
- Are you working with 3rd party footage that are not from a GoPro camera?
Remember each user has their own workflow with several different configurations on their system. Based on these issues, most of the time it could be a user workflow or system update configurations. Keep us posted with your results.