12-04-2017 05:32 PM
Well, I WAS thinking of replacing the FOUR GoPro Hero3+ cameras I currently own with Hero6's, but not anymore.
I understand if you dont want to SUPPORT your old software anymore, as that takes resources and money, but at least let us DOWNLOAD it, even with a big banner saying it's no longer supported.
You just lost yourselves a customer, GoPro....
12-04-2017 06:26 PM - edited 12-04-2017 06:27 PM
GP Studio was unstable. It does not support HEVC and crashes frequently on most resolutions higher than 1080 or frame rates >60.
If GoPro still allowed it to be downloaded their customer service would be inundated with calls/chats from people having issues.
It was a smart call by GoPro to EOL Studio and stop providing it.
There are much better free software.
12-04-2017 07:11 PM
Them having an unreliable software package for an expensive camera is not the user's problem. There might be better 3rd party editing software out there but it does not integrate with the camera for file transfers etc. They should take the big pile of money they are raking in and release a good software package.
12-09-2017 08:21 PM
Please inform your management that I will be returning all of my karma and camera products since I am unable to upgrade the firmware.
And I will encourage others to do the same.
Win 7 user.
12-09-2017 08:45 PM
You will need to contact the Support Team here: https://gopro.com/help/ContactUs
Karma firmware can be updated via the controller (if you have the Karma drone) or manually on your computer if you have the Karma Grip. Cameras can be updated manually or with the GoPro mobile app. GoPro Studio is not used to update firmware on any computer operating system.
Manual Updates for camera (Choose, "Update your camera manually"):
Hero4 - https://gopro.com/update/hero4
Hero5 - https://gopro.com/update/hero5
Hero6 - https://gopro.com/update/hero6
Scroll down to, "Windows 7/8/8.1 users:" and follow the instructions for using the Karma Grip Updater