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Anonymous
Posts: 0

GoPro Studio Crashing

[ Edited ]

 Hey guys,

 

Is anyone experiencing issues with their gopro studio? I've had myraid of problems, work being saved but cant open the project because my gopro studio keeps crashing or i get this 'error while loading project, some or all of the files may not have loaded' message.  When i press 'ctrl s' the 'saving' tab appears and hangs my software again. Gopro support is absolutely useless as it answers my questions with MORE QUESTIONS with NO ANSWERS. I'm super frustrated and dissappointed, someone please advice me on this! thanks!

 

Derek

GoPro
Posts: 228

Re: GoPro Studio Crashing

[ Edited ]

Hey @Anonymous, we are sorry to hear that you are having a negative experience with GoPro Studio. It can defintely be frustrating when the program keeps crashing and you are kept from making your edits.

 

A lot of the time, you may be experiencing issues with GoPro Studio due to computer performance issues, even if you computer meets and exceeds the minimum system requirements. We have a few troubleshooting tips and tricks that could help resolve the issue you are having. Let's try deleting a specific file in order to reset GoPro Studio. 

 

For the PC, you would need to browse to C://Users/<username>/AppData/Roaming/GoPro. The 'appsettings' file is in the GoPro folder at this location. Delete the file and re launch GoPro Studio. Keep in mind that the AppData folder is a hidden folder by default.  You need to choose to show hidden files and folders for this to be visible. 

 

Windows 7

  • To show hidden files, just click on the Organize button in any folder, and then select “Folder and Search Options” from the menu.  This will open the Folder Options window.
  •  Then, click on the View tab at the top of the window.
  • In Advanced Settings, locate "Hidden files and folders." Select Show hidden files and folders.

 

Windows 8 & 10

  • From Control Panel type "folder" into the search bar and select Show hidden files and folders.  This will open the Folder Options window.
  • Then, click on the View tab at the top of the window.
  • In Advanced Settings, locate "Hidden files and folders." Select Show hidden files and folders.

Hang in there and try going over the steps above. Come back and let everyone know how it works out for you. If you are still having issues, let us know and we can try the next steps. 

 

 

GoPro
Posts: 229

Re: GoPro Studio Crashing

In addition to @bhero's suggestions, do you have Autosave turned on in your project? After deleting the appsettings file, turn off Autosave and see if you can reproduce the issue.

Anonymous
Posts: 0

Re: GoPro Studio Crashing

Hey mate, thanks for the advice. it did work, my videos could play and everything..BUT. a new error has now occured. It just pauses everything, and error message saying 'a problem has occurrered which has made gopro studio stop working, closing gopro studio now...' is the error message followed by an abrupt and immediate shoutdown of the programme. Looking forward to your advice. Thanks

 

Derek

Anonymous
Posts: 0

Re: GoPro Studio Crashing

Hey mate, here's the NEW error message 'GoPro Studio.exe has stopped working: A problem casued the program to stop working correctly. Windows will close the program and notify you if a solution is available' which follows with a swift and abrupt closing of the gopro software. Please advice, thanks!

 

 

GoPro
Posts: 229

Re: GoPro Studio Crashing

Hey @Anonymous,

 

Can you give me an idea as to exactly when the program closes? What action do you perform prior to the freeze? Also, which step are you on?

Anonymous
Posts: 0

Re: GoPro Studio Crashing

Having the same problem. Have no trust in this software anymore, just angry and sad

GoPro
Posts: 229

Re: GoPro Studio Crashing

Hey @Anonymous,

 

I see this has been pretty frustrating for you. There's no one reason for this error to occur, so it helps to know the specific steps you take prior to receiving this error. Can you give me an idea as to how you encounter this error?