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Sightseer
Posts: 1

GoPro Quik won't show images

I have a new GoPro 7 Black and when I uploaded my videos, I could see them, but the images were all black so I could not do any editing what so ever.  I even deleted the app and reinstalled it and have the same problem.  I have OS 10.14.6.  Program is now useless with my new GoPro 7.  

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GoPro
Posts: 14,233

Re: GoPro Quik won't show images

Hi @wobin

 

Are these GoPro files or files taken with your iPhone?

Is 10.14.6. already latest version available for your phone?

Try resetting your connection.

Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 

Once done, pair the camera again.
 

Let us know how it goes.

 

Thanks!
Ej

 

 

Thanks!
Ej