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Sightseer
Posts: 2

GoPro Quik won't play vidoes

I have recently purchased a Hero Black 7 and a Dell Inspiron 15 7000 laptop (supposedly powerful enough to handle 4K footage HEVC); but when I download footage to GoPro Quik, the videos download but just freeze on first frame. Any ideas?

GoPro
Posts: 9,584

Re: GoPro Quik won't play vidoes

 

Hi @quickwater77472

 

Thank you for choosing GoPro to capture great moments!

Please go over the information on this article regarding HEVC files.

 

Regards,

Ej

Sightseer
Posts: 2

Re: GoPro Quik won't play vidoes

Thanks for the link. I was told that the Dell Inspiron 15 7000 was powerful enough / able to play back HEVC content. It has NVIDIA GeForce graphics card. It is a 2018 model too.

GoPro
Posts: 3,505

Re: GoPro Quik won't play vidoes

 

Hi @quickwater77472,

 

Please try to play the video using other video player and make sure that the files or the video you're playing is on your hard drive.

 

 

Regards,

-Jay