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Tourist
Posts: 2
Accepted Solution

GoPro Quik won't launch

Hi, I've been trying to use quik for a while now, and it doesn't launch, I've tried all solutions offered by this link https://gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Fails-to-Launch but nothing worked.

I'm on a pc (alienware 13) with windows 10 installed. Please let me know if there is a way to solve this


Accepted Solutions
GoPro
Posts: 2,205

Re: GoPro Quik won't launch

Hi @leonardod58518,

 

Sorry to hear about the trouble. By any chance, do you have multiple graphics card installed in your computer? Please follow the steps below in order to resolve the issue in this instance:

  • Right click the Quik desktop icon.
  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)
  • Select Integrated graphics

You may also try the following steps in addition to the suggestions above:

  1. Close Quik for desktop
  2. Open Windows Explorer by pressing Windows key + E
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder
  5. Restart Quik for desktop and see if the issue persists

 

Hopefully this helps.

Ann

View solution in original post


All Replies
GoPro
Posts: 2,205

Re: GoPro Quik won't launch

Hi @leonardod58518,

 

Sorry to hear about the trouble. By any chance, do you have multiple graphics card installed in your computer? Please follow the steps below in order to resolve the issue in this instance:

  • Right click the Quik desktop icon.
  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)
  • Select Integrated graphics

You may also try the following steps in addition to the suggestions above:

  1. Close Quik for desktop
  2. Open Windows Explorer by pressing Windows key + E
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder
  5. Restart Quik for desktop and see if the issue persists

 

Hopefully this helps.

Ann

Tourist
Posts: 2

Re: GoPro Quik won't launch

It worked! I indeed have two graphics cards (the integrated one and a dedicated one from Nvidia), the weird part is launching Quik with the integrated card was already the default option, but for some reason, I still had to specify it.

Thanks a lot for your help and for the fast response!

GoPro
Posts: 8,398

Re: GoPro Quik won't launch

You are welcome @leonardod58518

Glad we were able to help.

Feel free to post back if something comes up.

 

Thanks!