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Tourist
Posts: 2

GoPro Quik won't fully open

Every time I open GoPro Quik it acts like it is opening, it appears on the taskbar, but no window pops up. If I hover over the taskbar, it shows a white blank window, if I click on it, nothing happens. I have tried everything I can find online to fix this problem (uninstall, reinstall, restart, compatibility changes, etc) but I cannot get it to work.

 

I am using Windows 10 on a Lenovo laptop. 

 

Any help would be greatly appreciated.

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GoPro
Posts: 16,023

Re: GoPro Quik won't fully open

Hello, @haydend6450. There are troubleshooting steps here Quik for desktop Fails to Launch for you to try. Let us know how it works out. Thanks!

 

 

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Tourist
Posts: 2

Re: GoPro Quik won't fully open

@mariustanya I had some success with creating an admin account and installing and opening there. It works fine on the admin account, however, I went back to my original account, deleted the  goproapp.json file, but it still won't open on my regular account. I suppose that I could just use the other admin account for everything GoPro, but that would be a pain to do. Any suggestions? I deleted and reinstalled Quik after I deleted the .json file and it still didn't work. 

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GoPro
Posts: 19,720

Re: GoPro Quik won't fully open

Hi @haydend6450

 

Kindly check if the steps shared on https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Quik-Not-Responding/m-p/584447#/M27198 will help.

 

Thanks!

Ej