Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Tourist
Posts: 1
Accepted Solution

GoPro Quik will not import videos from Hero 5

The first four times I used my GoPro Hero 5 Black, I had no problem importing videos to my PC using the Quik app. When I tried it yesterday, the Quik application won't recognize the camera or import videos. When I restarted the app with original settings, I got a pop-up window that said a firmware update was needed. The firmware update failed.


Accepted Solutions
Highlighted
GoPro
Posts: 9,771

Re: GoPro Quik will not import videos from Hero 5

@benjamind4424, if installing the update through Quik for Desktop isn't working, follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

View solution in original post


All Replies
Highlighted
GoPro
Posts: 9,771

Re: GoPro Quik will not import videos from Hero 5

@benjamind4424, if installing the update through Quik for Desktop isn't working, follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229