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Sightseer
Posts: 1

GoPro Quik ultra slow / Not running properly

Hello, I've bought a couple of GoPro hero 8 black, and want just to "CUT" videos with the GoPro Quik desktop app. And have some kind of "issues" like:

1. App starts but plays videos extremely slow, like crashing but no (a message box shows that HEVC videos could not be supported on my device?, see my laptop specs at the end of the post)

2. When trying to cut the videos I've imported, a message pops out and says: "Could not create video" and asks me to chck the minimum requierements of my PC.

 

I've tried running compatibility mode, unninstalling, restoring factory the app, and nothing.

When calling GoPro they say: "Oh, we're sorry, but you can use the mobile app ;) " (I haven't bought this laptop to use the mobile app sirs!)

 

My laptop specs:

Alienware 17r5

Proccesor: Intel Core i9 9850 HK

SSD: M.2 NVME 256GB

RAM: 32GB DDR4

Video: NVIDIA GTX 1080 - 8GB

 

I think this grossly exceeds gopro's minimum requierements; has anyone solved this kind of issue?

 

Thanks in advance for any advice,

 

José

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GoPro
Posts: 12,976

Re: GoPro Quik ultra slow / Not running properly

Hi @chemanuca

 

HEVC files are not yet fully compatible with Quik for desktop.

Please check these articles for reference:

HEVC Explained

HEVC Minimum System Requirements

How to Convert GoPro HEVC Videos to H.264 Using HandBrake

 

Thanks!

Ej