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%3CLINGO-SUB%20id%3D%22lingo-sub-337043%22%20slang%3D%22en-US%22%3EGoPro%20Quik%20issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337043%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20guys%3C%2FP%3E%3CP%3EI%20have%20today%20bought%20the%20new%20GoPro%207%20Hero%20black%20edition%20camera%20and%20am%20now%20in%20the%20process%20of%20connecting%20the%20camera%20to%20the%20program%20(GoPro%20Quik)%20on%20my%20macbook%20pro.%20It%20says%20so%20I%20have%20to%20do%20the%20following%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20have%20already%20inserted%20the%20cable%20from%20my%20PC%20to%20the%20camera%20and%20it%20still%20writes%20the%20same%20...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-337043%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Mac%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337255%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quik%20issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337255%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F100866%22%20target%3D%22_blank%22%3E%40granddusk00384%3C%2FA%3E.%20The%20computer%20might%20still%20not%20be%20recognizing%20the%20camera.%20Are%20you%20using%20the%20cable%20that%20came%20with%20the%20camera%3F%20Also%20try%20inserting%20the%20SD%20card%20instead%20using%20an%20SD%20card%20adapter%20to%20see%20if%20Quik%20for%20desktop%20recognizes%20the%20files.%20If%20it%20does%2C%20you%20may%20go%20through%20the%20troubleshooting%20steps%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-is-not-Recognized-when-Plugged-into-a-Computer-USB-Port%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%26nbsp%3Bso%20your%20camera%20gets%20recognized%20by%20your%20computer.%20There%20are%20additional%20troubleshooting%20steps%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-is-Not-Recognized-on-Quik-for-desktop-Mac%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ECamera%20is%20Not%20Recognized%20on%20Quik%20for%20desktop%20-%20Mac%3C%2FA%3E%26nbsp%3Bthat%20you%20may%20refer%20to.%20Let%20us%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

GoPro Quik issues

Hey guys

I have today bought the new GoPro 7 Hero black edition camera and am now in the process of connecting the camera to the program (GoPro Quik) on my macbook pro. It says so I have to do the following

 

But have already inserted the cable from my PC to the camera and it still writes the same ...

 

Skærmbillede 2019-05-01 kl. 22.00.28.png

Accepted Solutions
GoPro
Posts: 7,572

Re: GoPro Quik issues

Hello @granddusk00384. The computer might still not be recognizing the camera. Are you using the cable that came with the camera? Also try inserting the SD card instead using an SD card adapter to see if Quik for desktop recognizes the files. If it does, you may go through the troubleshooting steps here so your camera gets recognized by your computer. There are additional troubleshooting steps at Camera is Not Recognized on Quik for desktop - Mac that you may refer to. Let us know how it goes. 

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GoPro
Posts: 7,572

Re: GoPro Quik issues

Hello @granddusk00384. The computer might still not be recognizing the camera. Are you using the cable that came with the camera? Also try inserting the SD card instead using an SD card adapter to see if Quik for desktop recognizes the files. If it does, you may go through the troubleshooting steps here so your camera gets recognized by your computer. There are additional troubleshooting steps at Camera is Not Recognized on Quik for desktop - Mac that you may refer to. Let us know how it goes.