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Tourist
Posts: 6

Re: GoPro Quik in Mac OSX 10.14 (Mojave Beta) no longer pulls in media. Quik will need an update?

I uninstalled quick,  restarted iMac and confirmed it was gone, checked for updates manually from apple,  there were none (10.14.2 installed) reinstalled quick.

 

Same thing happens:

Quick closed & removed froom dock, Quick opens up upon plugging in Session, Session does not show up on the screen as a drive,  downloads, deletes, and shows as a camera attached in Quick program. 

 

Hero 2, testing with 3 seperate cameras,  Quick closed removed from dock, opens up upon plugging in Hero2,  Hero 2 showns up on the screen as a removable drive, does not show up on Quick as an attached camera, Does Not Download or upload, unable to delete.

 

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Tourist
Posts: 6

Re: GoPro Quik in Mac OSX 10.14 (Mojave Beta) no longer pulls in media. Quik will need an update?

I deleted quick,  updated to 10.14.3 this weekend, and reinstalled quick,  still the same when trying to download Hero 2

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GoPro
Posts: 13,878

Re: GoPro Quik in Mac OSX 10.14 (Mojave Beta) no longer pulls in media. Quik will need an update?

Hi @rich-n7907

 

Thanks for trying the steps out.

 

It will be best to reach out to our Support Team to check on this further.

They are available by phone or chat through https://gopro.com/help/ContactUs 

Please let them know of the steps taken so far. You may also refer them to this thread.

 

Regards,

Ej

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Tourist
Posts: 6

Re: GoPro Quik in Mac OSX 10.14 (Mojave Beta) no longer pulls in media. Quik will need an update?

You may want to check the link included in the e mail sent from the GoPro Support Hub

 

 

Screen Shot 2019-02-10 at 1.02.02 PM.png

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GoPro
Posts: 11,343

Re: GoPro Quik in Mac OSX 10.14 (Mojave Beta) no longer pulls in media. Quik will need an update?

Hello @rich-n7907 . Try to use this link https://gopro.com/help/ContactUs instead. Thanks!

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Tourist
Posts: 6

Re: GoPro Quik in Mac OSX 10.14 (Mojave Beta) no longer pulls in media. Quik will need an update?

Strangely enough,  the old version of Studio for Mac that had the device window would not work with the hero 2 or any of it's accessories,  and gopro help had the same results with their tests.   But when i reinstalled quick it now pulls video from the Session as well as the old Hero2.  

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GoPro
Posts: 11,343

Re: GoPro Quik in Mac OSX 10.14 (Mojave Beta) no longer pulls in media. Quik will need an update?

Great to know that, @rich-n7907. We will share this with the team. Thank you for posting back to share what resolved the issue.